Emails from support@plus.net re alias email addresses

merlin1 — Thu, 18 Dec 2025 10:36:13 GMT

I have two email accounts with PN, one going back to the time of the billing issues several years ago and a newer account created when I had to have a new set of logon credentials. Both have worked fine and i assumed they would be transfered to Greenby however I on 17 Dec ie yesterday, I received emails sent to two of my Alias email addresses (account name + user) saying:

Username: xxxxx+yyyy

You are receiving this message as your mailbox has not been accessed since: 2024-01-02 15:24:51

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.

If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:

https://portal.plus.net/

We will only keep archived email for a limited period of time, after which it will be permanently deleted. Kind regards, Plusnet customer support

https://portal.plus.net/

The quoted accounts are checked daily via MS Outlook and I have regular emails in them over the past 12 months, latest 6 December.

Any thoughts

Re: Emails from support@plus.net re alias email addresses

Townman — Thu, 02 Apr 2026 15:25:49 GMT

A bit after the event, but what thoughts were you looking for? Account+mailbox is not an alias email address, it is a secondary mailbox.

Plusnet email provides...

eMailboxes
- One primary acclount@account.plus.com (account)
- However many secondaries you want mailbox@account.plus.com (account+mailbox)
Email addresses
- Aliases (content goes to one of the above)
- Redirections (content sent elsewhere)

An alias email address is just another name for a emailbox, for example mymailbox@account.plus.com might be configured as an alias address of mailbox@account.plus.com emailbox - mail sent to mailbox@ or mymailbox@ arrives in the same emailbox ("account" if the default mailbox or "account+mailbox" if a secondary mailbox).

Are your certain that you have been accessing account@account.plus.com and assumed that mail sent to mailbox@account.plus.com goes to the same mailbox?

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Emails from support@plus.net re alias email addresses

Re: Emails from support@plus.net re alias email addresses