topic Re: Emails in Email

Emails

widgetwilk39 — Wed, 11 Feb 2026 09:17:36 GMT

I use Thunderbird Mail and cannot get any emails this morning, also cannot get then on the Plusnet Webmail, anyone know why????

Re: Emails

PhilipHeyes — Wed, 11 Feb 2026 09:35:52 GMT

I just tried again now my mail boxes have connected & updated via POP3 and via IMAP.

Re: Emails

widgetwilk39 — Wed, 11 Feb 2026 09:58:49 GMT

Thanks but have not got any idea how to do that, 😪

Re: Emails

RealAleMadrid — Wed, 11 Feb 2026 10:44:02 GMT

@widgetwilk39 Are you aware that Plusnet are closing their email service and migrating all email accounts to a third party supplier called Greenby. This has been going on in stages for many months and it has been a complete disaster. Have a look in the Email forum board to see the endless problems.

It could be that you have been migrated to Greenby and you have had no advance notification.

Re: Emails

Baldrick1 — Wed, 11 Feb 2026 11:25:18 GMT

Moderator's note:
Thread moved from Broadband to Email.

Re: Emails

widgetwilk39 — Wed, 11 Feb 2026 14:52:54 GMT

Thanks for all the replies, most helpful but all of a sudden all my emails appeared, I think it was a Thunderbird problem, but have noted all you say about Plusnet Email,

Thanks again I know where to come for help.

Re: Emails

Bookworms — Wed, 11 Feb 2026 15:50:18 GMT

I think it's more likely a Greenby problem but like most migrated plusnet email users I am pretty much in the dark.

Re: Emails

PhilipHeyes — Wed, 11 Feb 2026 16:07:27 GMT

Another stoppage at 16:07 on 11th Feb.

POP3 servers are authenticating but failing to deliver any new mails to the Outlook inbox.

IMAP server authenticates but disconnects before updating the inbox.

Re: Emails

bigdaisies — Wed, 11 Feb 2026 16:11:42 GMT

Hi, apologies if I should have started a new thread, but I'm new here.

I have a @totalise.co.uk email account that had previously been migrated to plusnet.

I think I have been migrated again, but to something called squirrel mail.

It might actually be Greenby - I'm not sure.

I managed to access my email until this morning.

Can anyone advise please?

Thanks.

Re: Emails

softhedgehog — Wed, 11 Feb 2026 16:49:49 GMT

Same here. Failing this morning, then OK, now failing again. In the time it was working, I received a message from PN titled "Important information about your Plusnet service" and starts "please read" which might be about moving me to Greenby, but as Thunderbird has only downloaded the first few bytes, I can't read to whole of it until the PM servers are working again! Pings to mail.plus.net are not getting through, so it is definitely their end.

Re: Emails

jimchjones — Wed, 11 Feb 2026 19:04:21 GMT

Still doing it here.

19:00:48.422: --- 11 Feb 2026,

19:00:48.422 ---

19:00:48.422: Connect to 'mail.force9.net', timeout 15 seconds.

19:00:49.448: >> +OK POP3 ready <1874629076.1770836470@mail.enmail.co>

19:00:49.448: << USER [redacted]

19:00:49.493: >> +OK << 0015 PASS XXXXXXXX

19:00:49.797: >> -ERR internal server error

Re: Emails

chips — Sun, 29 Mar 2026 10:47:20 GMT

Might this be why I have failed to connect a new (to me) laptop? It’s an old Toshiba but I have copied exactly settings from two older which work. How would I know if I have been migrated?

Re: Emails

Peter_JW — Sun, 29 Mar 2026 14:51:34 GMT

Hi @chips.

When a user is migrated to Greenby, they'll receive an email confirming this 30 days before migration, and another email once migration is complete.

You can find more details on the Greenby FAQ page here.

Peter

Re: Emails

jab1 — Sun, 29 Mar 2026 15:15:58 GMT

@Peter_JW When a user is migrated to Greenby, they'll receive an email confirming this 30 days before migration

Oh no - they sometimes, like me, don't.

Re: Emails

ExGreenby — Sun, 29 Mar 2026 17:59:13 GMT

If you are getting migrated to Greenby, get a new provider like gmail. Greenby are useless. I can't egt any emails through them, stopped working last week out of the blue. Raised a ticket but they stopped dealing with it last Thursday and now won't even respond. They are the worst provider ever. Been with Plusnet (Free-Online) for close on 30 yrs and had no problems, since being migrated to Greenby its one problem after another. Plusnet customer service has always been brilliant but Greenby's is non exsistant.

Re: Emails

chips — Mon, 30 Mar 2026 08:22:07 GMT

From following posts on here the transition seems shall we say sub-optimal. I set up a fall-back on gmail last August when plus closed my account by mistake. After some 25 years with plus having to change my addresses and notify hundreds of contacts was the one reason to hang on in: as new customers (which I became by default after the aforesaid [-Censored-]-up) don’t get webspace or email it’s hard to see the point of plus. For the record this forum has been the souce of salvation many times when “help and support” has opened a ticket and slept.