topic Re: loss of inbox messages rom my plusnet/totaise web mail in Email

loss of inbox messages rom my plusnet/totaise web mail

gilbro — Wed, 25 Mar 2026 15:17:26 GMT

Hi I have just lost, don't think I deleted, all of my inbox. My web mail folders are intact. and I am now receiving new email from 2-30 this afternoon. Can these lost emails be recovered I have not been notified that should register with greenby. So am worried and a little confused.

Re: loss of inbox messages rom my plusnet/totaise web mail

PhilipHeyes — Wed, 25 Mar 2026 19:03:19 GMT

imap.totalserve.co.uk has IPs 212.159.9.163 & 212.159.8.163 these are Plusnet IPs.

Perhaps a support call to Plusnet as I'd have expected to see 91.xxx.xxx.xxx IPs had you migrated to Greenby.

Re: loss of inbox messages rom my plusnet/totaise web mail

gilbro — Thu, 26 Mar 2026 08:41:56 GMT

Thanks for the quick reply philip. that's one avenue resolved. I might be thick but I can not find any avenue to reach plus net support for email issues all I get is broadband avenues ( I am not with them for broadband). Any advice anyone.

Re: loss of inbox messages rom my plusnet/totaise web mail

jab1 — Thu, 26 Mar 2026 08:57:39 GMT

@gilbro Call them on 0330 123 9123, although you may have a problem getting the agent to understand/resolve your issue - as PN are transferring the email service to Enix/Greenby, first-line agents are not being given any training on it.

Re: loss of inbox messages rom my plusnet/totaise web mail

Dan_the_Van — Thu, 26 Mar 2026 09:04:48 GMT

A post from Monday 23rd March regarding totalise

https://community.plus.net/t5/Email/Update-on-Plusnet-email-migration-to-Greenby/m-p/2041276#M59531

Re: loss of inbox messages rom my plusnet/totaise web mail

jab1 — Thu, 26 Mar 2026 11:29:28 GMT

@Dan_the_Van Thanks for that, I will bear it in mind for any subsequent Totalise enquiries.

@gilbro Is this 'inbox' on a client, or on webmail? Just a thought - have you exceeded the rather meagre storage limit?