topic Re: Total Greenby foul-up in Email

Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 11:05:53 GMT

Without any warning -and yes I did check the junk folder - my email account transferred to Greenby yesterday morning and when I got home in the evening I went through the torture of resetting everything.

I think I reset everything correctly, but one of my mailboxes stubbornly refuses to connect, constantly asking for the password, even though it is set exactly as the other three that connect with no issue - go figure!

I refuse to ask the incompetent bot for assistance as I know from what I have read on here previously that it will reply with lies or totally wrong 'guidance', and I just don't have the time or patience to read (and not act) on information I know to be totally wrong - and probably malicious.

Fortunately, the vast majority of my contacts have been transferred to a reliable email host, but there are a couple who are playing silly beggars, and although I am getting somewhere, I suspect I am going to have issues.

WHY ARE PLUSNET/BT CONSUMER DIVISION IGNORING THESE ISSUES AND WALKING AROUND WITH THEIR FINGER IN THEIR EARS AND MOUTHS FIRMLY SHUT?

Re: Total Greenby foul-up

MisterW — Thu, 12 Mar 2026 11:16:37 GMT

@jab1

Does that mailbox show in the Greenby portal ?

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 11:25:10 GMT

Yup - all four of my personally created mailboxes, along with the 'accountname@accountname.plus.com' mailbox are showing in the portal.

As others have said, and I have now experienced, the system does not work properly.

Re: Total Greenby foul-up

stuck — Thu, 12 Mar 2026 11:28:37 GMT

@jab1 wrote:

WHY ARE PLUSNET/BT CONSUMER DIVISION IGNORING THESE ISSUES AND WALKING AROUND WITH THEIR FINGER IN THEIR EARS AND MOUTHS FIRMLY SHUT?

I'm surprised that you of all people, with your long experience of PNs decline since it became part of PN, have to ask such a question.

Mind you, a good rant can make you feel a bit better, can't it?

Re: Total Greenby foul-up

MisterW — Thu, 12 Mar 2026 11:28:46 GMT

Anything unusual in the mailbox name or the password ?

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 11:31:58 GMT

@stuck wrote:

@jab1 wrote:

WHY ARE PLUSNET/BT CONSUMER DIVISION IGNORING THESE ISSUES AND WALKING AROUND WITH THEIR FINGER IN THEIR EARS AND MOUTHS FIRMLY SHUT?

I'm surprised that you of all people, with your long experience of PNs decline since it became part of PN, have to ask such a question.

Mind you, a good rant can make you feel a bit better, can't it?

It can, @stuck . I'm really just reinforcing comments I have made slightly less unkindly elsewhere - I'm sure you've seen them. 😉

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 11:36:48 GMT

@MisterW wrote:

Anything unusual in the mailbox name or the password ?

Again, nothing out of the ordinary. It is a seven-letter name, with an 8 character password which has been in existence for 14 years with no prior issues.

Re: Total Greenby foul-up

MisterW — Thu, 12 Mar 2026 11:38:58 GMT

Are you using the full email address as the username or the account+mailbox format ?

Re: Total Greenby foul-up

PhilipHeyes — Thu, 12 Mar 2026 11:42:22 GMT

Can the problem mail box be accessed via webmail : https://webmail.greenby.com/

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 11:42:31 GMT

Good question - I assume it is the account+mailbox, as it was with PN, and still is with the other (functioning) mailboxes.

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 11:47:45 GMT

@PhilipHeyes Yes - eventually, but waiting for it to appear is worse than watching paint dry.

Re: Total Greenby foul-up

PhilipHeyes — Thu, 12 Mar 2026 11:47:59 GMT

All of my PN email a/c are configured with Credentials in the format: Email_Address / Password
I abandoned the older style of domain+forename.surname years ago.

Using the Email_Address / Password and via POP3S / IMAPS ./ SMTPS our seven PN email A/Cs transferred to Greeny on Monday evening and kept working without any adjustments.

Re: Total Greenby foul-up

MisterW — Thu, 12 Mar 2026 11:49:48 GMT

AIUI both formats SHOULD work, but just trying to establish the complete picture.

Might be worth trying the full email address to see if that works.

IF that makes no difference, then my guess is that the migration hasn't transferred the password correctly for that mailbox.

You could try changing the password from the Greenby portal OR (purely for interest!) try Greenby support to see how it performs (or not!)

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 11:50:26 GMT

As said previously, @PhilipHeyes , there is just this one mailbox throwing a hissyfit, no rhyme nor reason.

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 12:00:00 GMT

@MisterW I am tempted to delete that mailbox as it is very rarely used these days.

To be honest, I was surprised there was only that one issue, and only made the topic as a point of information (and to relieve my frustration).

Re: Total Greenby foul-up

MisterW — Thu, 12 Mar 2026 12:02:58 GMT

I am tempted to delete that mailbox as it is very rarely used these days.

@jab1 appreciated, but if you don't mind can you try the full emailaddress as username and a password change if that doesnt work. I then have a complete picture to pass up to the correct people...

Re: Total Greenby foul-up

PhilipHeyes — Thu, 12 Mar 2026 12:07:22 GMT

These migrations can tale a few days for everything to replicate into place.
I am making no changes to the mail boxes.

I have entered my full address details and paid the £15 fee,
and in the email settings disabled the Greenby SPAM filter, for the POP3 a/c I like all messages to stay in the inbox.

Perhaps the slow access is what is disrupting your email client at the moment,
I have 90 seconds as a time out in MS Outlook, a super short time out could fail on a tardy server.

Re: Total Greenby foul-up

jab1 — Thu, 12 Mar 2026 12:08:23 GMT

Will do, @MisterW , but where do I input the full email address - sorry, but after so long with no issues I am a little out of touch with changing email practice.

Re: Total Greenby foul-up

PhilipHeyes — Thu, 12 Mar 2026 12:11:51 GMT

In the User name: field if using MS Outlook

or as the first entry for the Greenby webmail.

Re: Total Greenby foul-up

MisterW — Thu, 12 Mar 2026 12:12:45 GMT

In Thunderbird , its in Account Settings for the mailbox , then Server settings , its the 'User name' field