topic Re: Greenby down again again? in Email

Greenby down again again?

wphil — Tue, 10 Mar 2026 20:08:01 GMT

Just started getting the request for password in thunderbird which usually indicates greenby/plusnet server down/problem. Anyone else?

Phil

PS Last time things were flaky I ended up checking my greenby account and found the spam filtering was blocking emails from the plusnet community! Ironic? Reduced the level to 9 but not quite off (from memory) and started adding filters for the odd persistent scammer.

Re: Greenby down again again?

redsox9 — Tue, 10 Mar 2026 20:11:14 GMT

Yes Greenby OK (Out for a Kip) again.

Task 'xxxx@plus.com - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR internal server error'

Webmail:
RC error: Login failed, please check your credentials.

Re: Greenby down again again?

mcintoshuk — Tue, 10 Mar 2026 20:14:32 GMT

Yep, similar story here, started to get rejections maybe half hour ago.

Re: Greenby down again again?

jab1 — Tue, 10 Mar 2026 20:15:21 GMT

@wphil I think think the mail servers have gone belly-up again - none of my (not-migrated) PN accounts will connect. Unfortunately, support, on here, and the call centre have logged off for the day.

Re: Greenby down again again?

jab1 — Wed, 11 Mar 2026 07:54:50 GMT

The mail servers are still playing up - all four of my addresses failed with the 'please enter password for account xxxx@xxxx.plus.com' on initial check, worked OK 10 minutes later, failed 10 minutes after that. Fortunately, most contacts have been transferred to a proper service, but not all.

Re: Greenby down again again?

shapter — Wed, 11 Mar 2026 08:52:09 GMT

Yep same here, cant send any email, the resonse is:

The server response was: 0FEzwJL5PWlIO0FF1wBhA4 message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.

Re: Greenby down again again?

jab1 — Wed, 11 Mar 2026 08:59:06 GMT

@shapter That is a slightly different error - I could not even connect to the server.

Re: Greenby down again again?

redsox9 — Wed, 11 Mar 2026 10:25:57 GMT

@jab1 wrote:
The mail servers are still playing up.

You know what they say about all work and no play.

Re: Greenby down again again?

wphil — Wed, 11 Mar 2026 10:29:16 GMT

From comparing everyone's replies to my own access (or not) it seems that it is not an all or nothing thing. Some of us could be okay while others are not and vice versa. Hard to check this so do others agree with my observation?

Phil

Re: Greenby down again again?

LSAS — Wed, 11 Mar 2026 11:00:24 GMT

I've moved my email out of harm's way (to Mythic Beasts), but left my email client (Evolution) still checking for Plusnet / Greenie email. I started getting the "enter password" error so just switched off email collection from these losers.

For all those still attempting to use this email "service", maybe in the hope that it might get better, my top tip would be "don't" 😉

Re: Greenby down again again?

pvmb — Wed, 11 Mar 2026 11:42:11 GMT

@wphil wrote:

From comparing everyone's replies to my own access (or not) it seems that it is not an all or nothing thing. Some of us could be okay while others are not and vice versa. Hard to check this so do others agree with my observation?

Phil

My transition to Greenby has been relatively seamless and it is working OK for me. But, I am an exclusive user of the Webmail interface, not POP or IMAP, and only ever had a standard Plusnet email account.

One thing I notice is that the Greenby system can sometimes by fairly slow, so I wonder if this could be contributing to problems for some, by causing timeouts for POP/IMAP users? Can client program settings be adjusted to allow for this?

Re: Greenby down again again?

PhilipHeyes — Wed, 11 Mar 2026 12:04:02 GMT

I'm using the default of MS Outlook 90 seconds timeouts and recently ( Monday ) migrated accounts are working fine via POP3S / IMAPS / SMTPS. Email programs do allow server timeouts to modified, but if a server has not started responding in 90 seconds it is likely broken.

What is yet to appear in our Greenby email admin portal is the list of our email accounts for our Plusnet domain.
I've started a ticket on this & await an answer.