topic Re: Greenby OK (Out for a Kip) again? in Email

Greenby OK (Out for a Kip) again?

redsox9 — Tue, 03 Mar 2026 22:20:10 GMT

Task xxxx.plus.com - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR Auth process broken'
Task xxxx.plus.com - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Greenby webmail:
Sorry, there has been an error, please try again. If the problem persists, please contact support.

Re: Greenby OK (Out for a Kip) again?

jab1 — Tue, 03 Mar 2026 22:22:38 GMT

Yep, they're OK - again.

Re: Greenby OK (Out for a Kip) again?

Davidspeers — Tue, 03 Mar 2026 22:27:12 GMT

I think they must have broken the string that links the tin cans.

Re: Greenby OK (Out for a Kip) again?

offscotland — Tue, 03 Mar 2026 22:28:50 GMT

No joy with webmail at 22:27hrs 3/3/2026

No joy using Outlook either... it is asking for username/password.....Nowt changed at my end

Re: Greenby OK (Out for a Kip) again?

jab1 — Tue, 03 Mar 2026 22:31:28 GMT

Am I glad I've very nearly changed all my contacts to another (proper) email host!

Re: Greenby OK (Out for a Kip) again?

redsox9 — Tue, 03 Mar 2026 22:37:12 GMT

Greenby will probably only function satisfactorily when more users leave. They have been overwhelmed by the migrant deluge from Plusnet.

Re: Greenby OK (Out for a Kip) again?

martinund — Tue, 03 Mar 2026 22:47:19 GMT

Yes, I've getting this problem. I've seen it very occasionally for a few weeks. Tonight it's happening. Unfortunately in Thunderbird there isn't any diagnostic error-code info that I can see: just a very long delay which ends with a dialog that asks whether I want to try with a different password.

I've never yet managed to get Greenby's webmail to recognise my username and password, with the username in the Plusnet form <username>+<mailbox> (eg bloggs+fred for an email address fred@bloggs.plus.com). This is despite getting a Welcome to Greenby email in mid-December. But webmail.plus.net still works, so either I'm not really migrated or else PN's webmail site is designed still to work, even though it now accesses Greenby's email server.

Who knows. The migration process seems to be a lot of myth-and-rumour and different people tell different stories. Not PN's (or Greenby's) finest hour 😞

Re: Greenby OK (Out for a Kip) again?

martinund — Tue, 03 Mar 2026 22:52:18 GMT

Ah, different email clients get different results. Thunderbird on Windows 10 (using POP) is still failing to connect to the server and download new messages, but the Samsung email client on my Android phone (also using POP) has downloaded them fine. Weird.

Re: Greenby OK (Out for a Kip) again?

martinund — Tue, 03 Mar 2026 23:10:10 GMT

Webmail is giving

DATABASE ERROR!

Unable to connect to the database!

And Samsung client on Android is getting logon errors. I wonder if the messages that it is displaying were downloaded before Greenby went [-Censored-]-up: the latest that I've received was sent at 21:42 and I think I first tried Thunderbird about 22:30 (when I got the dreaded time-out).

I think I've logged a call which will get a response when the help desk is staffed again.

Re: Greenby OK (Out for a Kip) again?

Davidspeers — Tue, 03 Mar 2026 23:30:42 GMT

It's working again.

Re: Greenby OK (Out for a Kip) again?

offscotland — Wed, 04 Mar 2026 05:30:45 GMT

Except that the email notification of that last post has gone into my Junk folder.... all the others are happily in my Inbox.. 😞

Re: Greenby OK (Out for a Kip) again?

JK33 — Wed, 04 Mar 2026 09:56:33 GMT

I’ve had no email since last night. Is it working for everyone else this morning?

Re: Greenby OK (Out for a Kip) again?

Davidspeers — Wed, 04 Mar 2026 10:23:43 GMT

@JK33

Mine is working fine.

Re: Greenby OK (Out for a Kip) again?

JK33 — Wed, 04 Mar 2026 11:23:18 GMT

Can someone help me please? Totalise email address. Stopped working last week (along with many others on this forum) but was back within a few hours. Now it’s stopped again. The last email I received was at around 5 pm yesterday. I know I have been sent emails this morning but nothing has arrived. No error message when I refresh my inbox. Just seems to be dead! I have sent myself a couple of test emails and they appear in my “sent“ box but nothing is coming into my inbox. Again, no error messages. It’s exactly the same on the web and on my phone. I really can’t function like this, it is affecting my work…

Re: Greenby OK (Out for a Kip) again?

martinund — Wed, 04 Mar 2026 19:33:51 GMT

i think it may have failed again, either sending or receiving - an emsilmi sent to myself to transfer a link frommphone to tablet has never arrived alyhougn no sending or receiving errors.

Re: Greenby OK (Out for a Kip) again?

Davidspeers — Wed, 04 Mar 2026 19:42:39 GMT

@martinund

Still working for me.

Re: Greenby OK (Out for a Kip) again?

redsox9 — Wed, 04 Mar 2026 19:47:28 GMT

@martinund

Also working here. You might have caught him on a loo break.

Re: Greenby OK (Out for a Kip) again?

martinund — Wed, 04 Mar 2026 19:48:23 GMT

Yes, it is now for me. I wonder if my phone had a problem with sending the email. I've now tried sending from my Windows PC (Thunderbird) and that has been received by TB and by Samsung email on the phone that apparetnyl had problems sending. I'm getting paranoid now 😉

Re: Greenby OK (Out for a Kip) again?

stuck — Thu, 05 Mar 2026 11:51:42 GMT

@martinund wrote:

....an emsilmi sent to myself...

Well, there's your problem, you can't expect an email server to know what to do with an emsilmi 😂

Re: Greenby OK (Out for a Kip) again?

martinund — Thu, 05 Mar 2026 12:07:48 GMT

Haha. The joys of trying to type something on my mobile phone's on-screen keyboard...

As a matter of interest, has anyone who has been migrated to Greenby just received a whole deluge of old emails from December and January that have already been received on various email clients by POP and which have been deleted from the server using the "Delete anything older than n days" action in an email client such as Windows Live Mail?

I checked in both webmail.plus.net and webmail.greenby.com a few days ago and nothing older than about a month was present (so WLM was doing as I'd configured it), then lo and behold stuff back as December appeared in webmail and hence got downloaded to WLM (Win 10 PC which is set to delete after 30 days), Thunderbird (Win 10), Samsung email (Android phone) and Sumsung email (Android tablet) (All except WLM set *not* to delete email).