topic Re: More Greenby Problems in Email

Re: More Greenby Problems

ClaireS — Tue, 09 Dec 2025 15:10:49 GMT

Oh, and I did try the "I've forgotten my login details" to just try to reset my password, but although it says it's sending me an email to reset it, it doesn't. It's like my account simply doesn't exist any more.

Re: More Greenby Problems

Townman — Tue, 09 Dec 2025 18:59:29 GMT

@James_B

Given the busy focus of the tech guys on tech issues, is there a business partnership channel which the triage team might direct business level issues to for resolution with Plusnet’s business partner please?

Re: More Greenby Problems

James_B — Wed, 10 Dec 2025 10:15:40 GMT

We're looking into this now, @Townman

@ClaireS - I'll get back to you with a resolution ASAP.

James

Re: More Greenby Problems

Francisca — Thu, 26 Feb 2026 12:45:00 GMT

It's very frustrating. Caused me a lot of unnecessary wasted time. Grrr.

Re: More Greenby Problems

ClaireS — Thu, 26 Feb 2026 14:55:05 GMT

Yes - just when you think “finally”, it goes again. Last time they sent an apology email saying they thought they’d resolved the last of their issues. Then today it’s down again and I can’t even access webmail this time.
Greenby really are shockingly bad, and I do feel that Plusnet have some responsibility for selling us down the river.

Re: More Greenby Problems

Francisca — Thu, 26 Feb 2026 17:08:09 GMT

It's awful. I had stopped dealing with people in tech and went to Sales instead, stating I wanted a complaint elevated. It's gone absolutely nowhere. I'm starting to use Gmail more, I don't even know where this greenby company is located. You can't ring anyone or get any resolution. Awful.

Re: More Greenby Problems

Richard_R — Sun, 01 Mar 2026 21:37:30 GMT

For the last few days, and a week or two ago, I have been having the same problem as we were getting earlier with Plusnet, that messages to hotmail and msn are bouncing. I'm surprised that nobody else has reported the same thing (as far as I know). Very frustrating.

Re: More Greenby Problems

abitpedantic — Sun, 01 Mar 2026 22:32:10 GMT

@Richard_R

It is the same problem as this thread Hotmail rejecting mail from PN [Diagnostic-Code: s... - Plusnet Community because your sent email is still going via Plusnet's outbound servers even if you have been migrated to Greenby.

Re: More Greenby Problems

Richard_R — Mon, 02 Mar 2026 15:23:17 GMT

Oh... thanks I had not found that more recent thread. How depressing.

I also had a complaint that I found the spam detection is poor so I turned it off, but it continues to reject some messages as spam - well at least I am able to look at them.

Re: More Greenby Problems

sjmartin60 — Sat, 18 Apr 2026 15:34:15 GMT

Does anybody have a phone number I can call Greenby on so I can start my subscription. I never received any Migration emails or post and I have been without email since last Saturday, I got no warning or anything

Re: More Greenby Problems

jab1 — Sat, 18 Apr 2026 15:36:08 GMT

There is no phone contact for Enix's Greenby operation.

Re: More Greenby Problems

sjmartin60 — Sat, 18 Apr 2026 15:38:47 GMT

So, what can I do to make a payment. I got on their webmail page but like with Thunderbird the emails stop last saturday

Re: More Greenby Problems

jab1 — Sat, 18 Apr 2026 15:40:12 GMT

Sorry, I don't know the answer.

Re: More Greenby Problems

sjmartin60 — Sat, 18 Apr 2026 15:40:24 GMT

Someone mentioned they found a webpage they were able to pay for the service

Re: More Greenby Problems

jab1 — Sat, 18 Apr 2026 15:42:40 GMT

It wasn't me. Maybe if you send that someone a PM asking for it, they could help you?

Re: More Greenby Problems

pvmb — Sat, 18 Apr 2026 16:08:26 GMT

@sjmartin60 wrote:

Does anybody have a phone number I can call Greenby on so I can start my subscription.

No, but:

https://greenby.com/support/help

How do I contact Greenby
Please note that we cannot discuss your account with you, and we do not have access to your account information until your migration has completed. In the meantime, for any pre-migration questions, you can use the live chat on Greenby.com via the Help & Support section. Once your migration to Greenby is complete, contact us for any support requirements by using the Help & Support section. Enter your query and you will be automatically routed to the appropriate team. If you would like to speak to us by phone, let the agent know and we can arrange a call. Please ensure your migration has completed and you have received your Greenby welcome email before requesting a call.

Re: More Greenby Problems

sjmartin60 — Sun, 19 Apr 2026 08:46:27 GMT

I finally found the email but there is noting about requesting a call, whoever I spoke to from plusnet last week amnaged to get in touch with them to book a call for friday 17th for me

Re: More Greenby Problems

sjmartin60 — Sun, 19 Apr 2026 09:18:43 GMT

Just got off the phone to Will at plusnet and he has booked me in for another call from Greenby, hopefully that will sort it