topic Re: Is Greenby down again? 26th Feb in Email

Is Greenby down again? 26th Feb

WorldMachine — Thu, 26 Feb 2026 10:13:20 GMT

Can't access emails this morning. All was working fine yesterday and I've made no changes. Message I am receiving is is:

Unable to send or receive messages for your account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'mail.plus.net'

Windows Live Mail Error ID: 0x800CCC0F

Protocol: POP3

Port: 110

Secure(SSL): No

Re: Is Greenby down again? 26th Feb

jab1 — Thu, 26 Feb 2026 10:18:31 GMT

Don't know if it is if it's Greenby or PN - my non-migrated account is getting the same message.

Re: Is Greenby down again? 26th Feb

davidheaf — Thu, 26 Feb 2026 10:18:53 GMT

I can't connect either. Got the same message.

Re: Is Greenby down again? 26th Feb

archerry — Thu, 26 Feb 2026 10:27:37 GMT

The plusnet servers appear to be down as well.

(Tried mail client and webmail on laptop, and client on mobile.)

Edit: @jab1 types quicker than me.

Re: Is Greenby down again? 26th Feb

stuck — Thu, 26 Feb 2026 10:33:01 GMT

@WorldMachine wrote:

Can't access emails this morning.

Me too. I've already given the error I'm getting in this near identical topic:

https://community.plus.net/t5/Email/Is-Plusnet-email-down/m-p/2038668

Re: Is Greenby down again? 26th Feb

jab1 — Thu, 26 Feb 2026 10:35:08 GMT

Any of you who are still PN customers reported this to them yet?

Re: Is Greenby down again? 26th Feb

mavison — Thu, 26 Feb 2026 10:41:18 GMT

I have just used ssllabs.com to test mail.plus.net, mail.force9.net and relay.force9.net and it replied for all of them...

Assessment failed: No secure protocols supported

So all secure access is well and truly borked!

Re: Is Greenby down again? 26th Feb

jab1 — Thu, 26 Feb 2026 10:43:43 GMT

Am I glad most of my mail doesn't go through PN/Greenby any more.

Re: Is Greenby down again? 26th Feb

WorldMachine — Thu, 26 Feb 2026 10:46:29 GMT

Since moving to Greenby I am having weekly problems. It's very concerning, I was waiting for some important documents this morning.

Re: Is Greenby down again? 26th Feb

john_chandler — Thu, 26 Feb 2026 11:12:07 GMT

It's started happening for me too. Another problem to tick off the Email Fiasco Bingo card.

Looks like I moved email handling for my domain over to Mythic Beasts just in time, although my plus.com address is still my main one at the moment.

Re: Is Greenby down again? 26th Feb

wphil — Thu, 26 Feb 2026 11:42:47 GMT

Down here with Greenby. Thunderbird giving server.... reset every time contacted (POP3).

No access to webmail via roundcube - site can't be reached.

Can't login to greenby on the web.

Re: Is Greenby down again? 26th Feb

scuda1 — Thu, 26 Feb 2026 11:49:05 GMT

Logged into greenby.com just now. Chose emails, my Plusnet domain shows with ZERO MAILBOXES!

I have raised a ticket. Strangely, no immediate reply from Chatbot, just 'awaiting reply'

Can only sit and wait.............................

Scuda

Re: Is Greenby down again? 26th Feb

mikeb — Thu, 26 Feb 2026 11:59:15 GMT

@jab1 wrote:

Don't know if it is if it's Greenby or PN - my non-migrated account is getting the same message.

All mail technically goes via Greenby whether actually migrated or not. Their proxy servers effectively redirect to PN servers for non-migrated A/Cs as opposed to connecting to local greenby server(s)

i.e. mail.plus.net/imap.plus.com is now Greenby equipment and not PN equipment.

Therefore if something in Greenby Towers goes titsup then so does any redirect to PN servers

Re: Is Greenby down again? 26th Feb

grumpy675 — Thu, 26 Feb 2026 11:58:05 GMT

it is for me too, whats worse is that I logged into Greenby and it says I have no mailboxes.

not getting any response from thier support ....but thats normal

Re: Is Greenby down again? 26th Feb

balvack2 — Thu, 26 Feb 2026 12:00:11 GMT

I've found that I can still SEND emails from my mail client - received ok at a gmail address, but obviously not to the plus address I cc:ed as 'zero mailboxes'

Re: Is Greenby down again? 26th Feb

jab1 — Thu, 26 Feb 2026 12:01:37 GMT

@mikeb Correct for incoming, but not outgoing.

Re: Is Greenby down again? 26th Feb

MamaBas — Thu, 26 Feb 2026 12:05:11 GMT

I was on with my email this morning, first thing, but now I'm getting a message -

PR_END_OF_FILE_ERROR

and can't get in

I'm getting majorly teed off with this p;rovider. Bring back Plusnet email which wasn't perfect but a lot more perfect that this lot!!

Don't they know people NEED THEIR EMAIL ACCESS - 24/7?

Re: Is Greenby down again? 26th Feb

mikeb — Thu, 26 Feb 2026 12:23:53 GMT

@jab1 wrote:
Correct for incoming, but not outgoing.

Well that kinda depends on when the A/C was migrated and which brand doesn't it ?

For instance, my ex-F9 SMTP is being provided by Greenby but my ex-PN A/C SMTP is still being provided by PN. Authentication is therefore difficult at best and bordering on impossible at worst now due to changes made at Greenby not being known about at PN

Oh yeah ... and just for added inconvenience ... all webspace (including PN-hosted webspace) is also completely titsup and has been for ages as well.

Re: Is Greenby down again? 26th Feb

Mike37 — Thu, 26 Feb 2026 12:16:30 GMT

Yes it's down for me also. Migrated to Greenby several weeks ago and has been working fine. Outlook reports "encryption not supported error". On the Greenby site all my mailboxes are missing on the list, I can't see any email whatsoever. On the direct Greenby webmail login I am getting "Secure connection error" on my browser.

Re: Is Greenby down again? 26th Feb

jab1 — Thu, 26 Feb 2026 12:20:13 GMT

@mikeb wrote:

@jab1 wrote:
Correct for incoming, but not outgoing.

Well that kinda depends on when the A/C was migrated and which brand doesn't it ?

It does, but if you have not been migrated, then you can still SEND on a PN a/c - you just won't get a reply.