topic Re: Greenby webmail extremely slow in Email

Greenby webmail extremely slow

simonc2 — Thu, 05 Feb 2026 09:16:52 GMT

Has anyone else found the webmail.greenby.com site extremely slow to respond this morning (Thu 5 Feb 2026)?

It gets there in the end but displaying a message takes 20-30 seconds.

Re: Greenby webmail extremely slow

jamiekets — Thu, 05 Feb 2026 09:40:07 GMT

I am unable to logon to webmail at all as my password is not being accepted even though I haven't changed it.

I also have various devices configured to connect to my Plusnet IMAP mailbox and they are failing as well.

This seems to be a regular occurrence since the migration to Greenby

Re: Greenby webmail extremely slow

stephenparker — Thu, 05 Feb 2026 09:42:28 GMT

Same here

Can't log on to either Plusnet Webmail or Greenby

Re: Greenby webmail extremely slow

delacoe — Thu, 05 Feb 2026 09:51:31 GMT

Same here, not at all happy with plusnet since they migrated!

Re: Greenby webmail extremely slow

racal — Thu, 05 Feb 2026 09:54:28 GMT

Mine is inaccessible at the moment - in Webmail it times out saying "Login failed, please check your credentials".

It did this once or twice yesterday but seems to have failed completely this morning.

Re: Greenby webmail extremely slow

teamdb — Thu, 05 Feb 2026 09:58:39 GMT

Same here, ai-crapbot suggested changing password, did, still failed so ticket logged...

Re: Greenby webmail extremely slow

jab1 — Thu, 05 Feb 2026 09:59:42 GMT

One day, Plusnet/BT and Enix/Greenby will acknowledge that the product is not fit for purpose - but don't hold your breath.

Re: Greenby webmail extremely slow

Innovations — Thu, 05 Feb 2026 10:07:22 GMT

Has anybody said when this will be fixed?

Re: Greenby webmail extremely slow

K_H — Thu, 05 Feb 2026 10:11:35 GMT

Same problem here - email clients on several devices fail to conenct, and webmail from within the Greenby dashboard thingy fails to connect saying credentials are wrong. I have 2 Plusnet accounts and both are affected across all the mailboxes within them. Changing password has no effect.

Re: Greenby webmail extremely slow

u123072 — Thu, 05 Feb 2026 10:12:37 GMT

I'm unable to log in to mail via either webmail or using Thunderbird.

Various errors including: no access at all, imap errors, squirrel mail errors

Not happy

Re: Greenby webmail extremely slow

paulmacd — Thu, 05 Feb 2026 10:16:07 GMT

I cannot log in either, haven't had many problems previously. metronet.

Re: Greenby webmail extremely slow

redsox9 — Thu, 05 Feb 2026 10:17:53 GMT

Looks like the Greenby server went on a tea break. "Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Re: Greenby webmail extremely slow

teamdb — Thu, 05 Feb 2026 10:24:26 GMT

"Hi David

This issue is currently under investigation and will be resolved as soon as possible.

Thank you for your patience.

Please feel free to reply to this ticket if you have any additional details to share.

Best regards,

Sajith,"

Re: Greenby webmail extremely slow

simonc2 — Thu, 05 Feb 2026 10:30:44 GMT

Well, I suppose we should be grateful that Greenby have at least recognised there is a problem...

Re: Greenby webmail extremely slow

davidheaf — Thu, 05 Feb 2026 10:31:12 GMT

I too cannot connect to plus.com with my email client (OE CLassic) or webmail.

Re: Greenby webmail extremely slow

SQ2 — Thu, 05 Feb 2026 10:46:41 GMT

Mine just came back.

An hour without email, this is a disappointing level of service.

Re: Greenby webmail extremely slow

redsox9 — Thu, 05 Feb 2026 11:12:44 GMT

The Greenby name says it all. In slang, "green" most commonly refers to inexperience, naivety, or being a newcomer. We can only hope it will be better in a month's time.

Re: Greenby webmail extremely slow

jab1 — Thu, 05 Feb 2026 11:18:49 GMT

@redsox9 wrote:

We can only hope it will be better in a month's time.

Unlikely - how long has this 'transfer' been underway, and has it, or at least the operation of the service, got any better? NO!

Re: Greenby webmail extremely slow

K_H — Thu, 05 Feb 2026 11:29:12 GMT

I made a huge mistake in following the Greenby AI's instructions to change the email account password this morning in trying to get things working. I am now still unable to access that account from email clients with either the old or new passwords. All other mailboxes have returned fine.

Re: Greenby webmail extremely slow

Longliner — Thu, 05 Feb 2026 15:54:47 GMT

Long before the internet there was an old saying that you shouldn't look a gift horse in the mouth. Plusnet offered a free email service which it is now ending and I understand Greenby customers will have to pay in the next couple of years. I've paid a few pounds a month for an excellent email service, I can move ISP anytime and still keep my email addy, and I do wonder that so many PN customers can be bothered with this flaky facility.

Plusnet provides me with an excellent great value BB service, first ADSL and now fibre which is all that I signed up for. You get what you pay for ...