topic Re: Greenby Webmail Flakey in Email

Greenby Webmail Flakey

Voodoorising — Sun, 04 Jan 2026 13:27:24 GMT

Afternoon all, going in to 2026 I thought my email had settled down and things where working, but oh no that's not the case today, I can get my mail via Thunderbird and on my iPhone but when I try and use Greenby's webmail from there portal page where you see your mailboxes, they either time out with 504 bad gateway or it tries to load but your inbox and all folders don't load and its all blank.

anyone else having issues today?

Re: Greenby Webmail Flakey

MisterW — Sun, 04 Jan 2026 13:30:47 GMT

anyone else having issues today?

Yes, I've just tried with one of the trial accounts and webmail is inordinately slow.

Re: Greenby Webmail Flakey

redsox9 — Sun, 04 Jan 2026 13:59:59 GMT

Connection to server timing out when retrieving emails with Outlook 2019.

Re: Greenby Webmail Flakey

PNnewbie — Sun, 04 Jan 2026 14:35:12 GMT

I was migrated to Greenby mid-December and whereas the service has generally been OK I get the impression that it is slower than what I used to get from Plusnet. Today (4^th January) it is ‘much’ slower and sometimes fails all together. A few minutes ago (~12.00) it had problems ‘authenticating’ and eventually failed, with error message:-

A warning occurred. - Authentication Failed. Your email account could not be authenticated. This may be due to one of the following common issues: (A) Incorrect username or password, (B) POP access is disabled in your account settings, (C) Your server requires an "App password" instead of your regular password, (D) A temporary server issue - please try again later. To fix this, open Account Properties, review your settings, and make any necessary corrections. Login (failed)

I’ve changed nothing here and in any event it works most of the time so I’m hoping it’s D – ‘a temporary server error’

Webmail does not work at this time although it normally does but is usually slower than what Plusnet provided, the error this afternoon being ‘this site cannot be reached’.

I am using OE Classic Pro 5.3.1 which has worked well for years. I’m hoping the weather can be blamed but I can’t help wondering if a few hundred thousand new accounts is proving problematical for Greenby?

Compliments of the season to everyone,

John

Re: Greenby Webmail Flakey

KernowDragon — Sun, 04 Jan 2026 14:40:17 GMT

For at least two weeks now I have been having trouble with my Plusnet/Greenby email systems. Both Outlook and Thunderbird keep locking out and stopping. I have reported this to Greenby several times and although they keep offering me advice, nothing works and my email system keeps stopping and locking out. I get server failed messages, authentication error messages etc. Currently I never know when I can rely on a service. It probably has to do with the changeover but it is very annoying and I am unable to rely on a service for business purposes. Has anyone else reported this to Greenby and if so have you had any useful long lasting solutions?

Re: Greenby Webmail Flakey

davidheaf — Sun, 04 Jan 2026 15:05:09 GMT

I too am using OE Classic 5.3 and today 4 Jan have been getting the same 'A warning occurred...' message. I hope this is only temporary because I rely a lot on my PlusNet/Greenby email.

Interestingly, if I put a test message in the 'Out' box waiting to be sent, it goes out just before the warning message comes on the screen.

David Heaf

Re: Greenby Webmail Flakey

davidheaf — Sun, 04 Jan 2026 15:07:36 GMT

KernowDragon wrote: "Has anyone else reported this to Greenby and if so have you had any useful long lasting solutions?"

Where does one go to report a fault to Greenby? URL?

Re: Greenby Webmail Flakey

scuda1 — Sun, 04 Jan 2026 15:23:09 GMT

Re: Greenby Webmail Flakey

scuda1 — Sun, 04 Jan 2026 15:38:03 GMT

I was migrated in mid-December and have noticed a few slow periods. I wasn't bothered because I still had access to Plusnet webmail emails, that is, until yesterday. I can no longer log in using PN webmail, get login failed. So, now fully reliant on Greenby. Should I be worried???

Re: Greenby Webmail Flakey

balvack2 — Sun, 04 Jan 2026 15:47:37 GMT

I can get logged onto webmail intermittently but then it's hit or miss whether it will display anything or just give a server error. My Mac desktop email client is mostly connecting successfully to most mailboxes but stubbornly refuses to connect to one - though I have managed to login to it through webmail.

I may be imagining it but is the email system overall more flaky on a Sunday (prepping for a migration?) and again on Monday evening (cleaning up after migration?) and sometimes again on Tuesday evening (fixing broken stuff from migration?).

Re: Greenby Webmail Flakey

davidheaf — Sun, 04 Jan 2026 16:14:35 GMT

Greenby webmail is at https://webmail.greenby.com/ but I get login failure every time with my Plusnet username and password.

I found a very helpful person at PlusNet. She tried all sorts of changes to my mailer (OE Classic) servers and ports, also changing from POP to IMAP, but it still gave the authentication failure message like the one already posted in this thread.

Re: Greenby Webmail Flakey

redsox9 — Sun, 04 Jan 2026 16:17:16 GMT

Greenby flakey? You can say that again. Server either timing out or asking for log in credentials on plusnet.com.

Re: Greenby Webmail Flakey

scuda1 — Sun, 04 Jan 2026 16:22:08 GMT

For Davidheaf

Have you tried logging in to Greenby webmail with one of your email addresses, rather than your PN User+password?

I'm having problems today logging into Greenby webmail, so might be better to wait until in the week?

Scuda

Re: Greenby Webmail Flakey

racal — Sun, 04 Jan 2026 17:16:18 GMT

I'm also having problems with Greenby being Flakey.

I first had problems about 5 days ago and things seemed to return to 'normal' after a few hours. Today I am having problems again - email clients frequently reporting that they could not connect to the server, Webmail access either timing out or saying incorrect credentials, with the rare occasional success but quite often showing an empty mailbox.

Not impressed at all.

Re: Greenby Webmail Flakey

simonc2 — Sun, 04 Jan 2026 17:27:05 GMT

Haven't been able to log in to greenby webmail for a couple of days: I'm using Chrome on Android and K9 email client. Both fail to log in. I'm also in Madeira ar the moment but since it was working fine until a couple of days ago I don't think my location is an issue.

Re: Greenby Webmail Flakey

Davidspeers — Sun, 04 Jan 2026 17:32:06 GMT

Also hit and miss for me today - both via client and webmail.

Re: Greenby Webmail Flakey

dabow — Sun, 04 Jan 2026 20:11:01 GMT

Mee too. Can upload at present but no download. Very iffy service for a while.

Re: Greenby Webmail Flakey

Sam8 — Sun, 04 Jan 2026 20:56:11 GMT

Same with me - I get into Greenby Dashboard ok, but when I try to get into my email - nothing happens and I get message: 504 Gateway Time-out - now 8 hours with no connection and I only have Greenby for emails.

On one occasion I got in, but got message: Connection to storage server failed

'Never' had these problems when at Plusnet. So what's going on at Greenby?

Re: Greenby Webmail Flakey

Sam8 — Sun, 04 Jan 2026 21:01:44 GMT

Did Plusnet thoroughly research Greenby to make sure it was a reliable and workable platform before all this migration business?

Re: Greenby Webmail Flakey

Routefinder — Sun, 04 Jan 2026 22:57:43 GMT

I too today am seeing 504 Errors via the webmail and I only checked via webmail as my usual use of Outlook 2024 was taking a long while to get its emails

It is annoying that Greenby are having issues and if they have a tech issue why don't they have the 'capacity' to have a such an issues on the Greenby portal.

If this is representative of the service level we ex PN email users can expect it does not bode well for the future

I don't recall ever having anything significant happening pre-migration and over the more than 20 years since I started with PlusNet.

It seems it is only the POP3 not SMTP that is at fault....

I sent a test email via one of my PN mailboxes to my none PN address and that was received AOK very quickly.

PS on another thread about PN email settings the 995 & 587 were IIRC described as standards compliant where 110 & 25 were not!

I noted on the Greenby site that the setting say this:-

Now, I set my POP3 and SMTP respectively a while back to 995 and 587 with security set.

So why the heck was Greenby working and why do they advise the 110 & 25 ports which IIRC do not match what PN advised to use....which I set mine to as mentioned.

Fingers crossed that Greenby sort this out in a timely manner 🙃