topic Re: unable to access email server and webmail in Email

unable to access email server and webmail

Auntystatic — Fri, 06 Feb 2026 07:15:49 GMT

I can not login to the email server to retrieve my emails with a failed message, also webmail is down with the following message screenshot enclosed

Re: unable to access email server and webmail

john_chandler — Fri, 06 Feb 2026 07:27:51 GMT

I can't see the screenshot, but the message on webmail.plus.net reads:

CONFIGURATION ERROR

config.inc.php was not found.
Please read the INSTALL instructions!

Frustrating because I'm trying to sort out a few things, and once again email is unreliable.

Re: unable to access email server and webmail

RichT — Fri, 06 Feb 2026 07:33:16 GMT

Same for me on my .plus.com email account.

Re: unable to access email server and webmail

RichT — Fri, 06 Feb 2026 07:49:49 GMT

I can now login using Thunderbird and received an email I sent from a non plusnet account. Webmail still borked.

Re: unable to access email server and webmail

Auntystatic — Fri, 06 Feb 2026 08:05:39 GMT

I too can now use Thunderbird to get mails, webmail still down same php message

Re: unable to access email server and webmail

Dan_the_Van — Fri, 06 Feb 2026 08:20:19 GMT

There appears to be an issue with webmail.plus.net I suggest you try https://webmail.greenby.com/

Not sure if the greenby link works for emails accounts which have not been migrated.

Re: unable to access email server and webmail

dor — Fri, 06 Feb 2026 08:30:58 GMT

Looks like Greenby is down as cannot access e-mail account that has been migrated.

Re: unable to access email server and webmail

Marsh — Fri, 06 Feb 2026 08:31:25 GMT

Thanks for reporting this, and apologies for the inconvenience

An incident has already been raised for this issue, and our team is looking into it. If your account has been migrated to greenby you can access your email through the Greenby link (https://webmail.greenby.com/ )

Incident reference: INC07544648

Re: unable to access email server and webmail

john_chandler — Fri, 06 Feb 2026 08:41:02 GMT

I haven't been migrated, but the greenby webmail does indeed work - thanks, didn't know it would.

Edit: well, sort of works. I can read emails, but deleting an email raises an error to do with IMAP copying, and emails can't be sent due to an SMTP authentication error.

Re: unable to access email server and webmail

john_chandler — Fri, 06 Feb 2026 09:10:04 GMT

Nice one. Looks like webmail.plus.net is back up again!

Re: unable to access email server and webmail

john_chandler — Fri, 06 Feb 2026 09:54:21 GMT

I now get something like "too many recipients in last hour" errors when sending via webmail - can't quite get the exact message as it doesn't stay on the screen long enough. Very frustrating.

Re: unable to access email server and webmail

Auntystatic — Fri, 06 Feb 2026 11:18:22 GMT

I have no idea what "migrated to greenby" means, I've not heard of this is it a new webmail system Plusnet are using instead of the present slow one, I can now access webmail again thanks.

Re: unable to access email server and webmail

john_chandler — Fri, 06 Feb 2026 11:28:48 GMT

PlusNet are migrating all email, web, and domain hosting over to a dedicated company called Greenby because they no longer want to maintain these services. You keep your email address(es), emails, hosting, etc. but Greenby will manage it all instead of PlusNet.

It's been going on for months, although communication hasn't been great for some people. I only found out about the whole thing last year through these community forums, I've never received anything directly from PlusNet to say this was happening. In theory you will be notified shortly before they migrate you over (I've not been migrated yet).

As regards the original matter: webmail is working again and there are no errors when trying to send emails.

Re: unable to access email server and webmail

dbriggs1950 — Fri, 06 Feb 2026 13:25:07 GMT

My e-mail access through Greenby is blocked for individual mailboxes as of about 13:00 today (Friday 13th...) If I try to access them from the Greenby dashboard (which logs in OK), I get:-

"RC error: Login failed, please check your credentials."

I haven't changed credentials since yesterday or indeed this morning, when access was working.

Update: Mailbox access is working again as of 13:24. I guess the server was rebooting?

Re: unable to access email server and webmail

dbriggs1950 — Fri, 06 Feb 2026 13:56:53 GMT

Whoops! Friday the 13th is next week. Today is the 6th.

Sorry for any confusion.