topic Re: Greenby in Email

Greenby

rmarley — Sat, 31 Jan 2026 13:15:43 GMT

Greenby finished migrating my Plusnet email accounts last Tuesday and they have emptied my archive and sent boxes. I tried a 'conversation' with a chatbot, which offered to put me in touch with an agent but this has not happened despite a couple of reminders, not even a 'holding' response.

Re: Greenby

Mardler — Sat, 31 Jan 2026 13:55:27 GMT

Totally unacceptable.

Coupled with the obvious security breach(es) PN should halt this nightmare immediately.

Re: Greenby

IanmacPN — Sat, 31 Jan 2026 17:35:24 GMT

I was connected to Greenby 2 days ago

Cant make much sense of their website and most importantly I couldnt find how to contact anyone by phone

Couldnt find any data on Greenby. Where are their premises ? What other companies use them.

Advised of a security breach on my email account but no info on what I should do about it

My email is working OK. and I appreciate its early days.

Will keep looking at their website and see if it improves.

I opened an account a year ago with Runbox before any announcements about Greenby, When Greenby surfaced I sat tight and so have not transferred many of my plusnet accounts. Its a nightmare job changing email addresses across all of the internet company accounts I have .

Wont close my Runbox account just yet. as I said its early days.

Please keep posting on this topic so we all get max info

Ianmac

Re: Greenby

rmarley — Sat, 31 Jan 2026 23:13:08 GMT

I got an email purportedly from PN regarding someone logging in to my account in Hungary. Suggested I log in to check my security settings. Email address and website address both looked dodgy, almost certainly a scam. Logged in properly and changed my pw anyway, just to be sure. Security breach?

Re: Greenby

jab1 — Sun, 01 Feb 2026 07:56:46 GMT

Not a security breach @rmarley - merely someone being a little naughty.