topic Re: Unable to log into webmail today in Email

Unable to log into webmail today

RF25 — Wed, 28 Jan 2026 20:38:41 GMT

Unable to log into webmail today on either laptop or phone. Get error "log in failed" Is this related to mail migration?

Re: Unable to log into webmail today

Linzi_H — Fri, 30 Jan 2026 08:54:43 GMT

Hi @RF25

We'll certainly do our best to help out here.

Is this still happening today, and if so, are you seeing the same error?

Have you received confirmation that your account has been transferred to Greenby?

Our help page Changes to Plusnet email accounts has some handy information on how this all works and the next steps.

Linzi

Re: Unable to log into webmail today

Baldrick1 — Fri, 30 Jan 2026 09:05:05 GMT

Moderator's note:
Thread moved from General Chat to Email

Re: Unable to log into webmail today

RF25 — Fri, 30 Jan 2026 12:44:10 GMT

Hi Linzi,

To be correct I am not having any issues and have not yet been migrated. But its happening to my wife's account on the same email domain. It is still the same error.

She got a email on 2nd Oct 2025 regarding the migration and to check that her mail settings set as follows (there were already)

inbound email server - imap.plus.net

outbound email server - relayplus.net

She has heard nothing further about the migration from either plusnet or Greenby. Snice then she has had sporadic issues with her emails and now she can't log in. Same error.

Re: Unable to log into webmail today

Linzi_H — Tue, 03 Feb 2026 10:09:08 GMT

Hi @RF25

I've sent over a Private Message requesting some further details.

Thanks,
Linzi