topic Re: When can we reach iCloud? in Email

When can we reach iCloud?

redsox9 — Mon, 29 Dec 2025 10:22:29 GMT

Emails to iCloud are still being rejected "due to local policy". This typically happens when Apple's internal filters decide the messages or sending practices do not meet their standards. I know this has been a problem even before Plusnet transferred the email service to Greenby. But when will it be solved?

Re: When can we reach iCloud?

abitpedantic — Mon, 29 Dec 2025 17:34:16 GMT

The last time I had a failure to friend@icloud.com and friend@mac.com I re-sent the email as plain text and it wasn't bounced - could be coincidence of course.

Re: When can we reach iCloud?

PhilipHeyes — Mon, 29 Dec 2025 17:41:14 GMT

iCloud delivery rejections repeatedly looks like :

Reporting-MTA: dns; avasout-peh-002 [212.159.14.18]
Received-From-MTA: dns; hp=laptop [86.30.96.254]
Arrival-Date: Fri, 12 Dec 2025 09:20:16 +0000

Final-recipient: rfc822; forename.surname@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Fri, 12 Dec 2025 09:20:21 +0000

Re: When can we reach iCloud?

redsox9 — Mon, 29 Dec 2025 18:06:02 GMT

Useful info. The iCloud rejections started about 2 months ago without any changes in my classic Outlook 2019 program.

Re: When can we reach iCloud?

PhilipHeyes — Tue, 20 Jan 2026 12:13:55 GMT

iCloud still being rejected

Reporting-MTA: dns; avasout-ptp-004 [84.93.230.250]
Received-From-MTA: dns; hplaptop [86.30.96.254]
Arrival-Date: Tue, 20 Jan 2026 11:35:52 +0000

Final-recipient: rfc822; xxxxxxx@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Tue, 20 Jan 2026 11:35:59 +0000

Re: When can we reach iCloud?

redsox9 — Wed, 21 Jan 2026 08:01:24 GMT

@plusnettony

Any chance of Plusnet fixing this problem before outgoing mail for migrated plus.com accounts is switched from relay.plus.net to the Greenby proxy?

Re: When can we reach iCloud?

redsox9 — Wed, 21 Jan 2026 18:48:36 GMT

Don't know what the Plusnet support team did but for the first time in 3 months, icloud.com did not reject messages I sent this afternoon.
Have others experienced the same?

Re: When can we reach iCloud?

redsox9 — Thu, 22 Jan 2026 09:39:27 GMT

iCloud is still accepting plusnet.com messages today. I would tick the problem fixed box if it had a question mark on it.

Re: When can we reach iCloud?

PhilipHeyes — Thu, 22 Jan 2026 09:57:57 GMT

One swallow doesn't make a summer...

... especially after 4 to 6 months of iCloud rejections.

Re: When can we reach iCloud?

redsox9 — Thu, 22 Jan 2026 12:38:12 GMT

I spoke too soon. My classic Outlook did not pick up the mail delivery failed messages because they were in the Greenby website junk basket. Messages were "rejected due to local policy".

However, I found that the messages rejected were group emails (more than one recipient). Messages to a single icloud.com recipient were not rejected. Hope this helps Plusnet techs find a solution.

Re: When can we reach iCloud?

PhilipHeyes — Fri, 23 Jan 2026 13:46:47 GMT

Even the briefest of email messages with 2 or 3 destinations is rejected :

Reporting-MTA: dns; avasout-peh-004 [212.159.14.20]
Received-From-MTA: dns; zflaptop [86.30.96.254]
Arrival-Date: Fri, 23 Jan 2026 12:42:40 +0000

Final-recipient: rfc822; xxxxxxxxx@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Fri, 23 Jan 2026 12:42:44 +0000

Re: When can we reach iCloud?

EBenny — Sun, 08 Mar 2026 17:12:05 GMT

I have been trying to email to a single icloud email address without success. This is not just affecting group emails. Is really becoming a pain now, as my husband is working abroad and I cannot forward him anything from our work emails.

Re: When can we reach iCloud?

redsox9 — Mon, 09 Mar 2026 08:38:47 GMT

When can we reach iCloud? That is a question that has been asked many times in the last six months. Plusnet and Greenby techs seem to be working to solve the problem. How far have they gone? The only sound you hear is silence.

Re: When can we reach iCloud?

EBenny — Mon, 09 Mar 2026 09:49:17 GMT

My migration occurred on 16/02/2026 - never had a problem with sending to icloud before that.

This was the response to ticket raised with Greenby on 25/02/2026:

Hi there! I can see you're getting a delivery failure when trying to send emails to an iCloud address. This is a known issue we're currently working on.

What's happening: We're aware of delivery problems affecting emails sent to iCloud and other providers. This is related to DKIM authentication issues on our end, and we're actively working with BT to resolve it.

Current status: We're aiming to have this resolved within a week, though I can't be more precise than that at the moment.

In the meantime: Unfortunately, there's not much you can do on your end to fix this – it's something we need to resolve on our infrastructure. The good news is that this is a temporary issue and should be sorted soon.

Is there anything else I can help you with, or would you like me to escalate this to an agent for further assistance?

Re: When can we reach iCloud?

redsox9 — Mon, 09 Mar 2026 10:26:41 GMT

@EBenny wrote:
Unfortunately, there's not much you can do on your end to fix this – it's something we need to resolve on our infrastructure. The good news is that this is a temporary issue and should be sorted soon.

Let us hope the Greenby techs are working as hard as the bot.

Re: When can we reach iCloud?

PhilipHeyes — Tue, 10 Mar 2026 08:54:58 GMT

We are not seeing DKIM failures in the rejections from iCloud.

Starting last year and continuing we repeatedly see this from iCloud :

Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy.

Re: When can we reach iCloud?

redsox9 — Sun, 29 Mar 2026 10:36:08 GMT

Microsoft servers are accepting plusnet email again. Any news about icloud?

Re: When can we reach iCloud?

jab1 — Sun, 29 Mar 2026 10:49:50 GMT

@redsox9 I know it is only a one-person check, but a test message to my two iCloud accounts worked perfectly.

Re: When can we reach iCloud?

redsox9 — Sun, 29 Mar 2026 12:32:47 GMT

I find iCloud accepts individual mailings from Plusnet servers but not group mailings.

Re: When can we reach iCloud?

jab1 — Sun, 29 Mar 2026 12:38:18 GMT

Fair enough - I don't do group mailings very often, and those I do don't include iCloud addresses.