Change email password after migration

midd35 — Wed, 14 Jan 2026 17:53:11 GMT

I am trying to change my email password but not having much success. I first tried on the Greenby website using a password reset email but all that seemed to do as change my Greenby login password. I then changed my Plusnet broadband password which in the past before migration would also change the email password but that also hasn't worked. I have found another setting in the Greenby email settings which asks for current and new password but this is not accepting my current email password so cant change it. I am now at a bit of a loss as to what to do next so any help would be much appreciated.

Thanks Jack.

Re: Change email password after migration

Dan_the_Van — Wed, 14 Jan 2026 18:21:39 GMT

Have you tried changing the email password when logged in to My Greenby rather when you are logged using Webmail?

All I see in My Greenby is New password and Confirm new password.

From the My Greenby landing page click on ->Email.

You'll see a list of you email addresses, select the password you want to change by clicking the three dots at the end of the line.

Hope this helps.

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Change email password after migration

Re: Change email password after migration