topic Re: Greenby website is down in Email

Greenby website is down

ebforum — Mon, 12 Jan 2026 08:45:02 GMT

Over the weekend, the Greenby website has been down. Initially it would not allow me to authenticate to access my webmail. Now the website is responding with "Something went wrong. Try again later."

There is no other information being displayed and I'd like to phone their customer services department to see what's going on.

I realise that this is not a Plusnet issue as my e-mail has been migrated to Greenby but I wonder if anyone here knows of a Greenby customer services number I can use.

Thanks.

Re: Greenby website is down

nomisye — Mon, 12 Jan 2026 09:38:44 GMT

I'm finding the same. No webmail, and no sign of the support ticket that I raised some days ago, which was never resolved by Greenby.

After the site fails to list my 4 mail accounts I get the error message: "Sorry, there has been an error, please try again. If the problem persists, please contact support."

Thankfully, I'm still able to get my PN mail using a client.

Re: Greenby website is down

mavison — Mon, 12 Jan 2026 09:52:32 GMT

Seems greenby.com is responding again to give sign-on page ... but still fails to authenticate.

So still unusable after at least 18 hours. Shambles.

Re: Greenby website is down

nomisye — Mon, 12 Jan 2026 10:01:24 GMT

I'm still getting "Sorry, there has been an error, please try again. If the problem persists, please contact support. "

When I go to create a new ticket, I get the message "You can't create a ticket right now, please try again later."

Re: Greenby website is down

jab1 — Mon, 12 Jan 2026 10:06:44 GMT

In other words, the site is totally borked. Why a 'world-class' provider - Enix - is so woeful is an important question.

Re: Greenby website is down

mavison — Mon, 12 Jan 2026 10:25:01 GMT

It all makes a mockery of the statement on the "About Enix" page that says "we provide expert assistance around the clock."

Re: Greenby website is down

Skylark3 — Mon, 12 Jan 2026 10:51:38 GMT

Mine (Force9) has been down since Saturday too. Thank goodness Plusnet email is still working.

Has anyone contacted Plusnet asking them to make sure they don't switch it off anytime soon?

Re: Greenby website is down

ebforum — Mon, 12 Jan 2026 10:53:26 GMT

I can now get into the Greenby website and authenticate successfully.

When I click Manage to access webmail it comes back with an error message overlay.

Re: Greenby website is down

PhilipHeyes — Mon, 12 Jan 2026 10:58:10 GMT

This fiasco of a GreenBy email migration and service will be how Plusnet are remembered.

Re: Greenby website is down

ebforum — Mon, 12 Jan 2026 11:38:48 GMT

To be fair - yes I do try to be!

Since being migrated to Greenby, I have not been troubled with so much spam mail and "so far" I've not been experiencing the bounce-backs of e-mails in a distribution list containing Microsoft domain e-mails and iCloud domain e-mails.

Given that Greenby's SMTP and POP servers have been running over the weekend, all it would have taken is for a message to be sent out via that route to advise their customers of their website and webmail failures. Yes, it would not have been of use to those who only use webmail, but people like me who use both could have posted something meaningful on this Forum.

Such simple things that could make a big difference to their customers.

Re: Greenby website is down

redsox9 — Mon, 12 Jan 2026 12:18:42 GMT

This fiasco of a GreenBy email migration and service will be how Plusnet are remembered.

Do Plusnet and its owner BT care?

Re: Greenby website is down

jab1 — Mon, 12 Jan 2026 13:29:50 GMT

NO!

Re: Greenby website is down

quelquod — Mon, 12 Jan 2026 14:58:34 GMT

Not in the least! There’s always “churn” with companies like ISPs and other broadband companies. Customers come and go. BT/PlusNet will have taken the long view over costs versus income but they couldn’t care much less about their customers individually. The steady rundown of PlusNet culminating in this fiasco is just more evidence.

Re: Greenby website is down

LDS1 — Mon, 12 Jan 2026 23:00:24 GMT

When Greenby was down the "old" Plusnet webmail site (Webmail :: Welcome to Webmail) was working perfectly and faster than Greenby!

Also some genuine emails are being put in my Greenby spam folder, I have clicked that they are not spam but new emails are still being put into spam folder, how can I correct this?

Re: Greenby website is down

sunkiddance — Wed, 11 Feb 2026 18:41:02 GMT

Looks like the greenby email service is down - not able to get into webmail or via my email program

Re: Greenby website is down

Kwak — Wed, 11 Feb 2026 19:13:45 GMT

Re Spam Folder:

Yes I noticed this. There spam filter is putting far more into their spam folder than plusnet seemed to do (PN did make some mistakes but not nearly so many).

Greenby has a spam filter on/off and a slider setting as to agressive it is. I've tried reducing it a lot in how agressive it its.

If you don't get much spam and it's still an issue could switch off? It's on the greenby site once you log in.

Currently however they have the novel idea of reducing spam by totally not &£&£&& working!

Re: Greenby website is down

IanmacPN — Wed, 11 Feb 2026 19:21:21 GMT

My email service is broken, I cant log in . I get a message login to server with username failed. with the option of retry,enter new password, or cancel

Trying to get help is totally useless no reply on the Greenby auto system and no Greenby telephone facility

This is totally unsatisfactory. I need my email service right now. Is it Greenby that have lost the place, but I bear in mind Plusnet

advised us to move to them, What a shower . I have to make a decision by 9 am whether to start migrating all my email facility to a reliable provider, no joke when you have many email accounts across the net

Been a plusnet customer since shortly after they started. Whoever selected Greenby should be sacked. Ive just order a fibre system and moved to EE for my phone fortunately I still have time to cancel.

Ianmac

Re: Greenby website is down

LDS1 — Wed, 11 Feb 2026 23:09:30 GMT

I have entered email address which were put in spam folder into the whitelist but some of them are still put into spam.

Re: Greenby website is down

WorldMachine — Thu, 12 Feb 2026 07:55:04 GMT

I've had no email since yesterday afternoon. Still not working this morning, I assume it is still down and everyone else is affected?

It is working again, I hope that this isn't going to happen regularly.

Re: Greenby website is down

Skylark3 — Thu, 12 Feb 2026 09:55:46 GMT

I've reverted to plusnet, @plusnet please never close down 🙏 🙏 🙏.
We grumbled about plusnet mail, but greenby is 10 times worse. Clunky and unreliable, it handles emails the way they were handled 25 - 30 years ago. A total disgrace.