topic Re: After Greenby miration - where have the sent messages gone? in Email

After Greenby miration - where have the sent messages gone?

markhawkin — Wed, 07 Jan 2026 17:05:48 GMT

I've a user@username.plus.com email account and I can see a plausible set of emails in my inbox (dating back many years).

However the sent has one email that would be post the Greenby migration.

I can't say how many sent emails I would expect but it's more than one but not thousands.

Mercifully it's not an account I use much (mostly for Plusnet bills!) but something seems odd.

Any suggestions where my sent emails might be?

It looks the same in the Greenby "Roundcube Webmail" and my Microsoft Office 2021 Outlook so it doesn't seem to be an Outlook "funny".

Re: After Greenby miration - where have the sent messages gone?

Townman — Wed, 07 Jan 2026 18:50:46 GMT

@markhawkin

This has sceptres of a different IMAP server file structure, which has been raised to the business.

Ensure that your email client is subscribed to ALL folders - you can do this either in webmail or your client as folder subscription is a server side configuration item: changing in in one client sorts it for all clients
It could be a matter of setting (or clearing) the IMAP ROOT FOLDER PATH setting - if used it should be inbox
If there are multiple sent / trash / draft folders, you might need to 'tell' your individual IMAP clients which one to use

@dave / @plusnettony - has there been any update to the folder mapping / subscription questions please?

Re: After Greenby miration - where have the sent messages gone?

markhawkin — Wed, 07 Jan 2026 18:54:02 GMT

Good suggestion @Townman

I tried making sure the IMAP route was / and think I suceeded.

There are two sets of trash etc. and there is a similar need to set the folders (but differently) on GMail.

Re: After Greenby miration - where have the sent messages gone?

plusnettony — Thu, 08 Jan 2026 12:26:53 GMT

@dave / @plusnettony - has there been any update to the folder mapping / subscription questions please?

Believe fixed on new migrations.

Re: After Greenby miration - where have the sent messages gone?

SidHeart — Fri, 09 Jan 2026 11:11:41 GMT

One additional thing you may want to consider, purely as a precaution rather than a replacement for the Greenby process, is having your existing mailboxes copied out independently before the migration completes.

In complex setups like yours, with:

Two linked Plusnet accounts
Multiple sub mailboxes and aliases
Long email history used across many services

some users choose to take a one-time IMAP copy of their mail to another mailbox or archive, just in case anything unexpected happens during provider-led migrations.

Tools such as the SysTools IMAP Migration Tool are sometimes used for this purpose. It performs a one-time IMAP mailbox copy, preserves folders and message metadata, and does not rely on Plusnet or Greenby schedules. It is not a sync solution, just a safety net.

For anyone evaluating options, searching Google for real-world usage and reviews rather than relying on vendor claims is usually the best approach.

Hopefully the Greenby migration proceeds cleanly, but having an independent copy can provide peace of mind when accounts and aliases are business-critical.

Re: After Greenby miration - where have the sent messages gone?

Penny — Fri, 09 Jan 2026 13:43:44 GMT

@SidHeart wrote:
some users choose to take a one-time IMAP copy of their mail to another mailbox or archive, just in case anything unexpected happens during provider-led migrations.

Tools such as the SysTools IMAP Migration Tool are sometimes used for this purpose. It performs a one-time IMAP mailbox copy, preserves folders and message metadata ... It is not a sync solution, just a safety net.

Sounds like a brilliant idea. Have used SysTools before, long back, for other stuff (accessing or converting .dbx files iirc) and found them (a) excellent and (b) not over-priced.

Just looked up SysTools IMAP Migration Tool and they're at https://www.systoolsgroup.com/imap/migration/ (long page) (scroll down). Lots of windows/mac -related info and a free demo version, if anyone's not been migrated yet.

No-one seemingly foresaw all the greenby issues or perhaps PN would have recommended people get such a tool before the migration actually took place 😐

The Systools site is worth a look, anyway.

... edited to add graphic, for reference.

Re: After Greenby miration - where have the sent messages gone?

TechXNegi — Sat, 10 Jan 2026 05:25:05 GMT

When migrating from Greenby, it’s common for users to face issues with missing sent messages, particularly if the migration process didn’t fully transfer all the data, including the sent mail folders. This could happen due to a few reasons, like connection issues during the migration or differences in how Greenby and the destination system store email data. Sometimes, sent messages might have been placed in other folders, or they could have been skipped due to folder-specific filters during the migration.

To ensure that all your sent messages are backed up and migrated correctly inthe future, it's highly recommended to use a reliable IMAP backup tool. SysTools IMAP Backup Tool can help prevent this issue by creating a secure backup of your IMAP email accounts, including sent messages, so they are easily restored or transferred during any migration. This tool ensures no data is lost, providing a seamless solution for email management.

Re: After Greenby miration - where have the sent messages gone?

Penny — Sat, 10 Jan 2026 14:44:22 GMT

@TechXNegi wrote:

To ensure that all your sent messages are backed up and migrated correctly inthe future, it's highly recommended to use a reliable IMAP backup tool. SysTools IMAP Backup Tool can help prevent this issue by creating a secure backup of your IMAP email accounts, including sent messages, so they are easily restored or transferred during any migration. This tool ensures no data is lost, providing a seamless solution for email management.

@TechXNegi Thanks for that. I looked up the IMAP Backup Tool - https://www.systools.in/products/imap-backup-software/ - and that page is maybe more specifically-relevant to people here trying to safeguard their data from being mangled by the greenby migration.

Another long page to scroll down. Near the foot it says:

Q. Can I back up multiple IMAP accounts at the same time?

Ans: Yes. You can add several IMAP accounts like Gmail, AOL, Thunderbird, etc, and back them up together using the SysTools IMAP Backup Tool.

I don't have any direct experience of IMAP - POP3 and Outlook365 and thousands of folders (inbox rules) plus three separate pst files in an easy-access location on the C drive (for ease of regular backups) works fine for me. Mail here goes back to about 2004 and the days of Outlook Express

But I do feel for people (documented on many recent threads here) not having access to required data on "lost" or "missing" e-mails. Hopefully everything will get resolved sooner rather than later, there do seem to have been a number of successful resolutions in recent days.