topic Re: Blacklisted by server in Email

Blacklisted by server

David21 — Mon, 05 Jan 2026 18:10:25 GMT

For some reason I have been blacklisted on the BT server and so cannot send emails. I don't think this is related to Greenby. Plusnet took 7 days over Christmas to fix it but said they did so last night. However I am still blacklisted and they now want another 7 days to try again. No email for nearly two weeks is pretty unacceptable I think. I wonder if it happens a lot.

Apart from moaning, does anyone know why it might have happened and what I can do to stop it happening again - assuming they fix it this time.

Thanks

David

Re: Blacklisted by server

DJMcKenzie87 — Mon, 05 Jan 2026 18:44:51 GMT

Regarding the BT Server Email Blacklist:

Have you sent spam emails, or has someone previously utilized your IP address allocation, leading to your inability to send emails?

Re: Blacklisted by server

David21 — Tue, 06 Jan 2026 10:36:02 GMT

My emails typically go to family or businesses. I looked back and the longest distribution list recently is 5 people. I only send about 5 a day. I can see nothing odd in the last few months.

Re: Blacklisted by server

plusnettony — Thu, 08 Jan 2026 13:04:46 GMT

This generally happens when your account maybe being used for spam.

As a precaution, please do a full virus / malware scan and change the relevant mailbox password. Please let me know once done and I can sort for you.

Tony

Re: Blacklisted by server

David21 — Thu, 08 Jan 2026 23:43:12 GMT

Thanks for that Tony. I think I only have a Plusnet password which is the same as the Greenby one and applies to the four mailboxes for the family. The other three are working so I am reluctant to mess with them. I have been without email for more than two weeks now and I don't want them to end up in the same position. Why it takes a week each time they try and clear the block I can;t imagine. The call remains open.

I have done a full virus scan and it runs all the time in the background anyway.

Any help much appreciated - I have bene with Plusnet since they started and this is the longest I have been without service.

Re: Blacklisted by server

plusnettony — Fri, 09 Jan 2026 08:11:06 GMT

I've sorted this for you now. It should take no more than a few days to sort this out once we know what the issue is.

Re: Blacklisted by server

David21 — Fri, 09 Jan 2026 12:05:59 GMT

Well I don't know if it was your intervention or the ticket I raised but my email send is working today. What a relief, it is surprisingly limiting trying to use webmail.

So if it was you, and even if it wasn't Tony - many thanks.

David