topic Re: Can't get into email in Email

Can't get into email

steveg — Mon, 05 Jan 2026 15:21:15 GMT

Help.

I now can't get into my email - not by using Thunderbird or by webmail.

Says "Login to server mail.plus.net with username [Removed] failed."

Retry does no good.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: Can't get into email

MisterW — Mon, 05 Jan 2026 13:55:03 GMT

@steveg has your email been migrated to Greenby ? if so then the problem is probably down to this https://community.plus.net/t5/Email/Greenby-Webmail-Flakey/m-p/2033851#M56987 and is currently being investigated and fixed.

Re: Can't get into email

dbriggs1950 — Mon, 05 Jan 2026 13:56:06 GMT

I have a similar problem that started at around midday today (Monday 5th). I was not able to connect using either IMAP or POP3. I have opened a support ticket with Greenby.

The normally very helpful AI assistant collected relevant data and passed the ticket over to an agent who has yet to appear.

I can still login to the Greenby dashboard, but it cannot show me any mailboxes or webmail.

I have just had a reply:-

"Apologies for the inconvenience this is causing. We are aware of the issue and our engineers are actively working on a permanent fix. Rest assured, it will be fixed asap. We do appreciate your patience and understanding in this matter."

We'll see how long that takes...

Re: Can't get into email

steveg — Mon, 05 Jan 2026 13:58:29 GMT

I had an email from Greenby on 165 Dec saying Welcoem to Greenby and emails have been migrated.

Re: Can't get into email

dbriggs1950 — Mon, 05 Jan 2026 14:14:23 GMT

One of my Plusnet accounts was migrated a month or so ago and has been working, actually better performance than before., which has allowed me to deal with a long-term spam problem.

However, the current authorisation problem has stopped everything for now... Hopefully, it won't be too long!

Re: Can't get into email

tangodoll — Mon, 05 Jan 2026 14:20:00 GMT

to DBriggs1950:

You had better luck than myself! The AI said that it was putting me through to an agent at Greenby at 12.30pm and I'm still waiting 😡

I've just joined this community and due to not being able to see my emails, couldn't confirm my address to use this forum. I called plusnet and 'BRENDAN' answered and asked me to log into Greenby using my 'username' and 'password' and that worked, BUT I didn't have any email.

THEN as if by magic, some emails appeared in my Outlook inbox?!

I'm still very frustrated at having spent 2 precious hours trying to get assistance with a company who are meant to be at the top of their game!? G*d help us PlusNet migrators 😭

Re: Can't get into email

dbriggs1950 — Mon, 05 Jan 2026 15:59:05 GMT

My webmail access through the Greenby dashboard is now working, but POP3 access to mail.force9.net and IMAP access to imap.force9.net are timing out with a bad address error. Looks like the server is rebooting, back soon...

IMAP is back now, still no POP3!

Re: Can't get into email

dbriggs1950 — Mon, 05 Jan 2026 16:20:09 GMT

POP3 is working for me now.