topic Re: Credentials needed in Email

Credentials needed

number9scores — Mon, 05 Jan 2026 08:39:22 GMT

My email migrated recently. I can now access old emails - they disappeared for about 4 days!
However, I keep being asked for credentials for my Plusnet email address on my phone email app. Why is this and how do/should I update it?

Re: Credentials needed

philipdp — Mon, 05 Jan 2026 12:00:09 GMT

I had all sort of problems with my Android phone using the Gmail app to access my PlusNet mailbox. After a huge number of tries the attached settings seem to work. Replace the email address shown with your full email address then give it a go.

Kind regards

Philip

Re: Credentials needed

blogs — Mon, 05 Jan 2026 13:57:40 GMT

Hi,

our primary and secondary emails were migrated a few weks ago but now local devices want a password, but when i log into Greenby webmail it says no mail boxes exist at all whci explains the password issue! I've raised a Greenby ticket but the ones i raised weeks ago stil haven't been answered and I can't find any numbers to call for support.

Re: Credentials needed

MisterW — Mon, 05 Jan 2026 14:02:17 GMT

Here's the response that another user got from Greenby

https://community.plus.net/t5/Email/Can-t-get-into-email/m-p/2033939#M57038