Can’t change main mailbox password

craigbrass — Fri, 02 Jan 2026 19:43:30 GMT

Hello,

Anyone else had trouble changing their main mailbox password?

This is an account that has NOT been migrated to Greenby yet and is an ex plusnet customer. Elderly relative of mine hence not wanting to change their email address.

It used to be if you changed the portal password it updated the main catchall mailbox (using the username only to log in) but have tried multiple times and it isn’t changing that password at the same time.

Tried speaking to support and them changing it over the phone but it doesn’t work for them either.

A case was opened before Christmas ticket ID 252152629 if any staff want to look but no reply. Tried chasing it tonight and nobody has even looked at it I was told and it has just been closed. Reply via email or my number is on the account anyway if you do need to get in contact.

Reason for change is password noted as compromised so want it done asap.

Re: Can’t change main mailbox password

craigbrass — Fri, 02 Jan 2026 20:06:19 GMT

Not sure what they did but after an hour on the phone managed to get this resolved.

Re: Can’t change main mailbox password

MichaelD — Mon, 05 Jan 2026 08:36:09 GMT

Hi @craigbrass

Sorry for the delay in getting back to you.

I'm glad to hear that the team have been able to get it sorted for you when you spoke to them.

If you need any further help, just let us know.

Michael

topic Re: Can’t change main mailbox password in Email

Can’t change main mailbox password

Re: Can’t change main mailbox password

Re: Can’t change main mailbox password