topic Re: Cannot access my Madasafish emails in Email

Cannot access my Madasafish emails

gpdavies — Wed, 17 Dec 2025 13:16:39 GMT

Please can anyone help me.

Up until yesterday my Madasafish emails were working fine on both my MacBook Laptop and my iPhone. Then for some reason the iPhone stopped being able to send or receive emails.

The laptop continued to work but now this morning on logging on this also fails to send and receive and keeps asking me to re-enter my credentials.

On the iPhone I have tried removing the account and then adding again using my full email address as the username along with my password. This, constantly returns login failed (authentication issue - The password is correct).

I have rechecked the incoming and outgoing server settings and confirmed these to be:

Incoming:
imap.plus.net
Port 993
SSL on
username + password

Outgoing:
relay.plus.net
Port 587 (StartTLS)
SSL on

username + password

I did get a friend to check things over for me and they ran some curl commands to ensure that the servers were responding. Both inbound and outbound servers reported back login failed when using my Madasafish email as the username.

However, if I use the Plusnet username assigned to me (<redacted>) with the same password - I successfully log in and authenticate to both the inbound and outbound servers, but none of my Madasafish emails are present (empty account).

Does anyone know if there is a workaround for this or am I missing something as I currently now have no email on both my iPhone and MacBook.

Many thanks in advance

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Cannot access my Madasafish emails

Christopher_G — Sat, 20 Dec 2025 10:45:46 GMT

Hi @gpdavies

Welcome to the community.

Can you confirm if you're able to log in and see the emails on the Webmail portal?

Chris

Re: Cannot access my Madasafish emails

gpdavies — Sun, 21 Dec 2025 15:41:09 GMT

Hi Christopher G

Unfortunately I can't see my emails or log in

Re: Cannot access my Madasafish emails

gpdavies — Tue, 30 Dec 2025 12:06:08 GMT

Hi Christopher ,

Unfortunately this has not fixed the problem , I am able to use Plusnet webmail to send and receive emails but I don't know where my MAAF emails are .

I am due to be migrated on 16th Jan

If you could look into to this for me I would greatly appreciate it .

Re: Cannot access my Madasafish emails

Linzi_H — Tue, 30 Dec 2025 17:33:58 GMT

Hi @gpdavies

I'll send over a Private Message to gather some further details.

Linzi