topic Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec in Email

Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

dianjotyne — Sat, 27 Dec 2025 21:54:27 GMT

I've heard nothing from Greenby - but since 19th Dec I'm receiving no emails addressed to me at
<redacted>@<redacted>.co.uk (domain hosted by Plusnet)
or
<redacted>@<redacted>.plus.com

Please help!

These addresses are used by friends and family re arrangements for forthcoming days!

Thanks very much

Diane

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

MisterW — Sat, 27 Dec 2025 19:51:35 GMT

AFAIK. No accounts with hosted domains have been migrated to Greenby yet.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

jkg — Sun, 28 Dec 2025 09:33:08 GMT

My redirects have stopped working.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

MisterW — Sun, 28 Dec 2025 09:56:30 GMT

@jkg

Is it just redirects to gmail addresses that don't work ?

I've just tested a redirect to my own domain email and it works fine

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

dianjotyne — Sun, 28 Dec 2025 10:03:34 GMT

Thanks for your responses.

Do Plusnet staff ever look in here?

Seems impossible to reach them through other channels...

Diane

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

MisterW — Sun, 28 Dec 2025 10:16:26 GMT

@dianjotyne

Do Plusnet staff ever look in here?

They do, but weekend forum staff cover is often a bit patchy

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

jkg — Sun, 28 Dec 2025 10:21:58 GMT

That seems to be the case.
I just tried a redirect to my personal domain and it was redirected. But the CC to a Gmail was not.
Thanks for responding.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

Marsh — Sun, 28 Dec 2025 10:23:58 GMT

Heya @dianjotyne

Are you using a third-party email client for your emails? If you sign into webmail.plus.net does it display any errors?

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

MisterW — Sun, 28 Dec 2025 10:33:11 GMT

@jkg

But the CC to a Gmail was not.

Ah! , that sounds like gmail are playing silly 'b's again. Some time ago they started insisting on both SPF & DKIM authentication for received email. I thought the situation had been resolved but maybe the rules have changed again.

The problem with redirects is that SPF will almost certainly fail.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

jkg — Sun, 28 Dec 2025 10:37:10 GMT

If I send an email to both my redirect and CC direct to a Gmail address, the latter is delivered.
I would assume SPF was the same on both routings.
Hence I reported redirects not working.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

MisterW — Sun, 28 Dec 2025 10:59:43 GMT

I would assume SPF was the same on both routings.

No, it isnt. The SPF record for a domain defines those servers authorised to send mail for that domain.

So if I send an email from say fred@mydomain.co.uk from my mail providers server, the receiver looks up the SPF record for mydomain.co.uk and see that my mail providers server is in the authorised list.

When the email is subject to redirection, it no longer comes from my mail providers server, instead it comes from the plusnet mail server. The SPF record doesnt include the plusnet servers and so any SPF check fails.

Now both SPF & DKIM are non-mandatory specifications but the likes of Microsoft & google have unilaterally decided that some mail to their systems MUST implement both.

Here's an extract from the headers for a test email from my external domain, redirected via plusnet

Authentication-Results: mailhub-hex-d.mythic-beasts.com;
	spf=softfail smtp.mailfrom=xxxxx.uk;
	dkim=pass header.d=xxxxx.uk header.s=mythic-beasts-k1 header.a=rsa-sha256

As you can see, spf reports a failure. Since the original message is DKIM signed, that is still valid.

If I send an email to both my redirect and CC direct to a Gmail address, the latter is delivered.

Is your outgoing mail DKIM signed ?

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

dianjotyne — Sun, 28 Dec 2025 11:35:43 GMT

Thanks for your response.

I use gmail - and having been receiving messages to the email addresses I tried to share above - both plusnet related - for many years with no problems.

I logged into plusnet webmail - all that shows up is a bunch of about 20 messages from October 2025.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

dianjotyne — Sun, 28 Dec 2025 11:37:34 GMT

Thanks for your response - but i've no idea what those two acronyms mean - or what I can do.

If you can elaborate that would be great.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

MisterW — Sun, 28 Dec 2025 11:42:52 GMT

@dianjotyne sorry, my reply was aimed at @jkg not you.

If you try sending to your plusnet email from an external address, do you get any error or bounce message ?

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

dianjotyne — Sun, 28 Dec 2025 14:22:25 GMT

I sent test messages from

gmail to domain name email address

and

gmail to .plus.com address

both marked as sent - but did not arrive in 'all mail' box

Bemused....

Diane

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

dianjotyne — Sun, 28 Dec 2025 14:44:40 GMT

Have now found test messages in Webmail - (and others addressed to domain.co.uk) but can't see any way to change settings so that they are forwarded to gmail as was until recently happening....

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

dianjotyne — Sun, 28 Dec 2025 14:56:02 GMT

Have found this re Gmail changes - it says from January 2026

https://support.google.com/mail/answer/21289?ctx=gmail&hl=en-GB&authuser=0

Still don't know what I can do...

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

jkg — Sun, 28 Dec 2025 15:01:36 GMT

That support item sets out that Gmail will no longer allow fetching emails from, e.g. a Plusnet mailbox, using POP.
Instead you will will need to "redirect", ( Greenby call it "forwarding").
This is where our issues come together - redirects to Gmail seems presently BROKEN.

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

MisterW — Sun, 28 Dec 2025 15:05:26 GMT

@dianjotyne

Have now found test messages in Webmail - (and others addressed to domain.co.uk) but can't see any way to change settings so that they are forwarded to gmail as was until recently happening..

They would have only been previously forwarded to gmail if a redirect was defined for that mailbox name. A redirect for a mailbox is mutually excuslive to the mail being received in the account.

If mail to that address is showing in webmail , then there is no redirect for that address.

Since your account hasnt migrated, then you should still be able to check your email configuration on the PLusnet member centre. Login and select 'Manage account' , then the 'Manage your Plusnet mailboxes' link The 'summary' tab show show a list of Mailboxes,Aliases & Redirects

Re: Not heard from Greenby - but not receiving emails to 2 of my addresses since 19th Dec

PhilipHeyes — Sun, 28 Dec 2025 18:17:18 GMT

I fear in the modern age where SPF compliance is expected, simple redirection functions are going to become quite unusable.

The problem is every redirected email looks to be forged & may just be discarded as the very worst type of a spam.