topic Re: Access to old Plusnet Email in Email

Access to old Plusnet Email

kenm — Mon, 22 Dec 2025 08:46:57 GMT

How long will access to my old plusnet email address be available for,

I have to get back into it to get email addresses as they have not been migrated to Greenby

migrated 16th Dec.

Kenm

Re: Access to old Plusnet Email

Christopher_G — Tue, 23 Dec 2025 11:53:31 GMT

Hi @kenm

If you're an email only customer and don't create a Greenby account, it'll continue to work for 30 days. After this date, you must set up a Greenby account.

Once you set up your Greenby account, your old Plusnet email account should remain active for around 24 hours.

Chris

Re: Access to old Plusnet Email

kenm — Tue, 23 Dec 2025 12:22:42 GMT

I am broadband and email customer

Migrated 16 Dec but my address book/ contacts did not migrate

lots of tickets open on greenby but to date Still No Address Book

Still waiting for a rep to call me

Plusnet has just dumped me, no help at all.

I need access to old Plusnet so I can get at my address book which is still showing there.

Kenm

Re: Access to old Plusnet Email

Rach_H — Fri, 26 Dec 2025 12:21:09 GMT

Thanks for letting us know @kenm.

I've flagged this with our team and we will get this looked into, but it may take a little longer due to the holidays.

Rach

Re: Access to old Plusnet Email

kenm — Fri, 26 Dec 2025 19:41:47 GMT

Okay now

Greenby have finally sorted it

Re: Access to old Plusnet Email

Ali_A — Sat, 27 Dec 2025 08:37:33 GMT

That's great to hear @kenm

Thanks for keeping us updated with this.

Ali