topic Re: Plus emails have just disappeared in Email

Plus emails have just disappeared

number9scores — Wed, 17 Dec 2025 17:31:08 GMT

I've just picked up my phone to read my emails and my plus net email address emails just disappeared in front of my eyes. Only two that were written minutes before remain visible on my phone and via webmail on Plusnet. What's going on? I know of the impending migration to Greenby but haven't received any further details. Help.

Re: Plus emails have just disappeared

number9scores — Wed, 17 Dec 2025 18:13:46 GMT

I selected 'all inboxes' and, despite only a plus and a Gmail address being listed as accounts, I can now see 2x plus mailboxes (one from 5pm and one showing the historical account plus the emails after 5pm) and the Gmail account. Very odd.
Plusnet web mail only shows the 2 emails from 5pm.

Re: Plus emails have just disappeared

number9scores — Thu, 18 Dec 2025 08:05:32 GMT

...the other 'mailbox' is 'all' emails. Therefore I don't have the Plusnet emails!

Re: Plus emails have just disappeared

frenchy2475 — Thu, 18 Dec 2025 11:33:54 GMT

Yes exactly the same, checked emails this morning, everything just disappeared. Was all ok last night.

Re: Plus emails have just disappeared

Rach_H — Thu, 18 Dec 2025 15:04:21 GMT

Hi @number9scores,

Welcome back to the Community!

I'm sorry to hear about the trouble you're having, and that you're not able to view all of your emails. I'll get this passed onto our team so that this can be looked into.

Rach

Re: Plus emails have just disappeared

Rach_H — Thu, 18 Dec 2025 15:05:18 GMT

Hi @frenchy2475,

Welcome to the Community!

I've passed this onto our team now, and they will be able to look into this for you.

Rach