topic Re: Greenby migration with multiple plusnet accounts in Email

Greenby migration with multiple plusnet accounts

h_f — Wed, 17 Dec 2025 17:49:44 GMT

Hi, I have multiple plusnet accounts after a billing issue a while back. One of them is broadband, one is email only (@xxx.f9.co.uk). I have never used the email on the broadband account. The f9 account has been moved to Greenby two weeks ago, and it says I have one month for free, but I understand that current broadband customers are supposed to get two years, which I assume is automatically going to the email I don't use on the broadband account. Who do I need to contact to get it switched so that I have the two years on the f9 account instead of the other one?

Re: Greenby migration with multiple plusnet accounts

Anonymous — Wed, 17 Dec 2025 21:53:03 GMT

When was you last charged by Plusnet (or anyone) for the f9 account? That'd possibly be an e-mail only account?

(I think you've stated that).

Plusnet ceased charging for those e-mail only accounts more than five years ago (I could check my paper bank statements to give a more accurate estimate).

My opinion? You are stuck with what you've got.

(I have a broadband account with Plusnet. It doesn't come with e-mail. It never did. I think Plusnet withdrew e-mail from new customers after ceasing to charge "e-mail only" accounts. It can be a long game.)

Re: Greenby migration with multiple plusnet accounts

mavison — Wed, 17 Dec 2025 22:55:30 GMT

I think you may be regarded as a single account, and allowed 2 years free. You need a Plusnet staffer or to contact Plusnet direct.

Re: Greenby migration with multiple plusnet accounts

Townman — Thu, 18 Dec 2025 08:32:31 GMT

Certainly email associated with a current BB account is free. Elsewhere efforts have been made to match details on orphaned email accounts to details on broadband accounts. It’s not an exact science and nigh impossible if folks have moved house.

Your situation requires a point review by the team - @dave / @plusnettony

Re: Greenby migration with multiple plusnet accounts

plusnettony — Thu, 18 Dec 2025 10:10:39 GMT

Ideally if you could PM me please - I need both usernames. With this, I'll contact Greenby for you.

Please note though, I'm a little behind on my PM's (and forums in general) but will get to it as soon as I can.

Re: Greenby migration with multiple plusnet accounts

h_f — Thu, 18 Dec 2025 20:31:31 GMT

PM sent, thank you!

Re: Greenby migration with multiple plusnet accounts

Macazon1 — Thu, 18 Dec 2025 23:14:03 GMT

I am in a similar position to h-f. A number of years ago I had a force9 account was told I needed to have a new plusnet account in order to renew my contract. I kept the force9 account (including my own domain) as an email only account and had a new plusnet account for broadband (that I still have) but don't use or need the email. The force 9 account has been migrated to Greenby earlier this month. with only the 30 days free.

I will PM you my account names in the hope that you can get the 2 years free moved to the force 9 account.

Re: Greenby migration with multiple plusnet accounts

Macazon1 — Sat, 20 Dec 2025 14:38:50 GMT

Thankyou I can see my email renewal has now been change to 2 years time.

With regards to the £7 for the additional domain charge it is not clear when I will need to pay this next (there is no bill shown for this at the moment)