Greenby webmail - deleting emails

johnnorris-10 — Tue, 16 Dec 2025 07:36:03 GMT

Since my migration to Greenby, I notice that webmail (both greenby.com and plus.net) have added extra folders - an extra sent and an extra "deleted items" in addition to "trash".

Any deletions go to "deleted items". If they are deleted they go to "trash". If they are deleted they go to ... "deleted items". Which is all rather circular.

Via webmail (either url) is there any way of actually deleting an item?

As I said previously, I think this will be a classic small company is given large company workload and is completely swamped. I have raised tickets on Greenby but they are instantly handled by a bot and then nothing but "in progress" where I imagine they will stay until the end of time.

Re: Greenby webmail - deleting emails

Townman — Tue, 16 Dec 2025 11:33:14 GMT

I have added this to the existing questions on folder migration.

Re: Greenby webmail - deleting emails

johnnorris-10 — Tue, 16 Dec 2025 15:19:32 GMT

Hi Townman,

Thanks for the speedy response. But I can't actually find anything about folder migration in any of the links you listed.

Regards

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Greenby webmail - deleting emails

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Re: Greenby webmail - deleting emails