topic Re: Webmail identities Error in Email

Webmail identities Error

B0n3s — Sun, 30 Nov 2025 15:17:53 GMT

Been having an issue with creating\amending\deleting identities in webmail. I get a double error message: "Error occurred while saving" "Database Error!". Been like this for at least a week or so. I like and use this webmail feature. Any one else geeing this?

Re: Webmail identities Error

Townman — Sun, 30 Nov 2025 17:22:51 GMT

There have ben various performance issues with the webmail service recently. Which email brand are you using? Has your mail account been migrated yet?

Re: Webmail identities Error

B0n3s — Sun, 30 Nov 2025 19:37:54 GMT

Brand? You mean client? Just using a browser. Chrome. Interface looks the same except for the "sort disabled" message on the logon page which has been there for months. How would I know if I've been migrated?

Re: Webmail identities Error

jab1 — Sun, 30 Nov 2025 19:40:12 GMT

@B0n3s 'Brand' xx@xxx.plus.com or xxx@someotheraddress

Re: Webmail identities Error

B0n3s — Sun, 30 Nov 2025 19:43:13 GMT

Ah. My default is a *.plus.com although I do have another domain too. Probably not relevant.

Re: Webmail identities Error

jab1 — Sun, 30 Nov 2025 19:49:10 GMT

Do you use that domain for email (although as you say, probably not relevant)?

Re: Webmail identities Error

Townman — Sun, 30 Nov 2025 20:04:24 GMT

If you retry the action fo you get an error again? You might need to logout and login again. That looks like a transient error.

Re: Webmail identities Error

B0n3s — Sun, 30 Nov 2025 21:04:43 GMT

Yes. Tried multiple times, different days, different browsers, Incognito\private mode. Even different machines\OS. Same error every time I attempt to make a change to the identities. "Error occurred while saving" "Database Error!"

Re: Webmail identities Error

Townman — Sun, 30 Nov 2025 22:37:42 GMT

@plusnettony

Any ideas on this one? My first thought was IMAP sever performance issues - but then I reflected that TTBOMK identity information is not held within the IMAP server, but within the webmail web service database.

Using a not migrated Plusnet mail account, I created a new identity using my hosted domain name; I saw a green success banner and a red database error warning.

After some client issues (phone died) I logged in again and successfully created new identities and modified existing ones.

Re: Webmail identities Error

plusnettony — Mon, 01 Dec 2025 15:59:15 GMT

@Townman wrote:

@plusnettony

Any ideas on this one? My first thought was IMAP sever performance issues - but then I reflected that TTBOMK identity information is not held within the IMAP server, but within the webmail web service database.

I am hoping this is linked to the issue you raised to be earlier today.

Re: Webmail identities Error

B0n3s — Tue, 02 Dec 2025 07:22:05 GMT

Just checked. Issue remains, at least for me. How can I get this escalated? Thanks.

Re: Webmail identities Error

reful — Tue, 02 Dec 2025 12:37:33 GMT

Could this be part of the email migration?

plus.net/help/email-account-changes/

Re: Webmail identities Error

plusnettony — Tue, 02 Dec 2025 13:11:17 GMT

The issue has been escalated and is being looked at.

Re: Webmail identities Error

B0n3s — Thu, 04 Dec 2025 11:29:46 GMT

Any news? This effectively has me in "receive only" mode for those whom I have not previously set up an identity.

Re: Webmail identities Error

Townman — Mon, 08 Dec 2025 11:42:14 GMT

Is this a "solid" error?

Has a different browser been tried or accessing in a 'private' window.

As above, I saw the reported failures, but was successful following a browser reload - which forced a full logout. That will have cleared the session cookies, which could have a bearing.

Re: Webmail identities Error

B0n3s — Mon, 08 Dec 2025 16:41:28 GMT

Yes!
See my forth post - Message 8

Re: Webmail identities Error

Townman — Mon, 08 Dec 2025 16:59:25 GMT

@dave

Is this one on your list please?

Re: Webmail identities Error

Dave-m — Wed, 10 Dec 2025 10:49:37 GMT

I have been, and am still, having the same issue. I have tried logging into Greenby but get rejected, so I take it I haven't been migrated yet. I use yyy@xxx.plus.com email addresses.

I have also tried different browsers, clearing cookies etc.

Re: Webmail identities Error

Townman — Wed, 10 Dec 2025 11:27:27 GMT

No *.plus.com email users have yet been migrated.

I have again reproduced the error - I'll raise a focussed escalation.

Re: Webmail identities Error

reful — Wed, 10 Dec 2025 13:16:27 GMT

I wonder if, as part of the preparation for the migration, certain files were made read only or certain tables made read only.

Alternatively there could be queries used for the process of identities that have been modified to accommodate the new platform after the migration but the current menus are either calling the wrong ones or the ones they call are correct but attempt to modify objects on a platform they do not control...YET.

Just a thought