topic Re: Emails to hormail from plusnet.com address going in to spam in Email

Emails to hotmail from plusnet.com address going in to spam

simonc2 — Mon, 08 Dec 2025 23:11:41 GMT

This seems to be a new thing - a couple of hotmail users have recently told us that emails from one of our plusnet.com addresses are going into their spam folder. This looks like it could be a similar problem to the one a few months ago when emails to hotmail and microsoft.com were being rejected.

Has anyone else had a similar experience?

Could it be related to migration to greenby or hasn't that started yet?

Moderator's note:
Typo in title corrected

Re: Emails to hormail from plusnet.com address going in to spam

SteveA — Mon, 08 Dec 2025 19:42:06 GMT

Removed - replied to wrong post

Re: Emails to hotmail from plusnet.com address going in to spam

Townman — Fri, 12 Dec 2025 14:41:21 GMT

@simonc2 wrote:

Could it be related to migration to greenby or hasn't that started yet?

Could be and might not have started for you!

Some email brands are complete, others are in progress and others have not started. Which email brand are you using? Are you sending as from a hosted domain name or the native brand email address?

Re: Emails to hotmail from plusnet.com address going in to spam

simonc2 — Sat, 13 Dec 2025 10:19:05 GMT

@Townman

I'm on a plusnet plus.com email address.