topic Re: Plusnet scam email? in Email

Plusnet scam email?

Dalesman — Thu, 04 Dec 2025 08:02:36 GMT

We've both had emails this evening claiming to be from Plusnet Customer Help Team asking us to verify our accounts. The emails appear to originate from <Redacted>@<Redacted>.plus.com. Assuming this is as fishy as it looks, perhaps Plusnet would take this account down.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Plusnet scam email?

jab1 — Wed, 03 Dec 2025 22:16:20 GMT

@Dalesman This scam email - from various suspicious 'xxx@xxxxxx.plus.com' addresses - has been noted earlier today - just forward it to 'abuse@plus.net' - without the quote marks, obviously.

Re: Plusnet scam email?

jkg — Wed, 03 Dec 2025 22:04:24 GMT

Text of said email:
Important: Plusnet Webmail Account Notice
Dear Customer,
We are writing to alert you that your Plusnet webmail account has been temporarily suspended. This may be due to unusual activity or because certain account information requires verification.
To resolve this issue safely, please visit the official Plusnet UK Help & Support website:

Re: Plusnet scam email?

jab1 — Wed, 03 Dec 2025 22:05:47 GMT

We have already seen the full dodgy text, thank you.

Re: Plusnet scam email?

Dalesman — Wed, 03 Dec 2025 22:32:05 GMT

Not that one, JKG

Re: Plusnet scam email?

jab1 — Wed, 03 Dec 2025 22:32:16 GMT

@Dalesman You mean yours was different - how?

Re: Plusnet scam email?

Dalesman — Wed, 03 Dec 2025 22:39:05 GMT

Different text. Doesn't mention webmail.
"Action Required: Account Access Issue! no.53037369-95886"
But basically similar and with a link to click on.

Re: Plusnet scam email?

jab1 — Wed, 03 Dec 2025 22:43:20 GMT

OK, @Dalesman , but it is still pure spam, from the same source - ignore the different (possibly) <aaa@bbb.plus.com> 'sending' address

Re: Plusnet scam email?

Mad_Moggies — Thu, 04 Dec 2025 10:16:11 GMT

Yes, I got one of those yesterday, Reported to abuse etc this morning.

Re: Plusnet scam email?

pvmb — Thu, 04 Dec 2025 12:07:26 GMT

Is this legit or not?:

Subject: Hi Mr ****** ******, you are invited to review your Plusnet contract
From: Plusnet <collaboration@lightico.com>
X-pn-pstn-db:" Spam 99

I was yesterday trying to see my recent contract documents via a since expired link in a Plusnet email.

Re: Plusnet scam email?

jab1 — Thu, 04 Dec 2025 12:09:30 GMT

I doubt it, @pvmb , but maybe @plusnettony can advise.

Re: Plusnet scam email?

plusnettony — Thu, 04 Dec 2025 12:14:37 GMT

Any genuine email from us will have a contact on your account - if you log onto the portal at portal.plus.net you can see ticket history.

Re: Plusnet scam email?

RealAleMadrid — Thu, 04 Dec 2025 12:47:15 GMT

@pvmb Apparently this email address is used by Plusnet in the process of verifying new contracts, although I have done so without any screen sharing going on which I would never do.

See this thread ..... Verify Contract

Re: Plusnet scam email?

pvmb — Thu, 04 Dec 2025 13:05:02 GMT

@plusnettony wrote:

Any genuine email from us will have a contact on your account - if you log onto the portal at portal.plus.net you can see ticket history.

Thanks, but on logging in I don't see any way to see ticket history.

Searching gives: "We've found 0 tickets articles for you"

Re: Plusnet scam email?

RealAleMadrid — Thu, 04 Dec 2025 13:22:17 GMT

@pvmb Try logging into your member centre account.

Then use this link ..... https://www.plus.net/login?p=search

Should let you view closed and open tickets (If any)

Re: Plusnet scam email?

pvmb — Thu, 04 Dec 2025 13:36:25 GMT

...Just leads to user account as before. No trace of any "tickets" old or new.

Re: Plusnet scam email?

RealAleMadrid — Thu, 04 Dec 2025 14:13:13 GMT

@pvmb Sorry looks like I gave you the wrong link, you can use this new one to login and it redirects to the tickets page

https://www.plus.net/wizard/?p=search

Re: Plusnet scam email?

pvmb — Thu, 04 Dec 2025 14:34:40 GMT

...Thanks RealAleMadrid.

Mysteriously, only recent message - 2 December - is repeat of previous email notice about upcoming transfer of email to Greenby.