topic Re: E-mail problems and don't know what to do! in Email

E-mail problems and don't know what to do!

Mazzy — Sun, 30 Nov 2025 12:13:58 GMT

Hi! Hope you are well. Apologies - it won't let me reply to the post about you changing e-mails over. I don't log in very often to my Plusnet account as I am not all that keen on it. I logged in today and it said that my account is partly closed as I don't use it all that much and it's going over to a new e-mail provider. I rang Plusnet to get it re-stored and they said I had migrated over already and it is not closed at all. I can still log in through Plusnet. I have had no confirmation e-mails and Greenby web-mail will not let me log in as it doesn't recognise me. I have tried to use Greenby chat - I am still waiting and waiting as AI cannot do it. I've now given up as cannot stay on my P.C all day.

Re: E-mail problems and don't know what to do!

Mazzy — Sun, 30 Nov 2025 12:14:52 GMT

I am aware Ive spelt Greenbee wrong, I don't know how to edit! lol... It's Greenby! **Re-edit** found the edit button!

Re: E-mail problems and don't know what to do!

Townman — Sun, 30 Nov 2025 13:35:01 GMT

Which email brand are you using?

Re: E-mail problems and don't know what to do!

Mazzy — Tue, 02 Dec 2025 20:18:17 GMT

Hi Townman

Thank you for your reply and help. 😊 I am still using Plusnet e-mail at the moment. The lady on the phone said I was migrated over to greenby. I cannot get on to greenby.

Re: E-mail problems and don't know what to do!

jab1 — Tue, 02 Dec 2025 20:22:46 GMT

@Mazzy , @Townman Will confirm but I think the 'lady on the phone' is mistaken - no plus.com addresses have been moved to Greenby yet.

Re: E-mail problems and don't know what to do!

Townman — Wed, 03 Dec 2025 16:12:02 GMT

@Mazzy

If you are using a you@account.plus.com email address, then unequivocally you have NOT moved. Front line advice is flawed.

The only context in which there is a non-use communication is where a mailbox has not been accessed for 90 days. In such circumstanced the mailbox is archived and an email to that effect is left therein. Mail content can be restore within 30 days. Such requests need to be raised on the mailbox archive restore thread. Be sure to mention that this is a non-use archive, as the records of such archives are different to the FUP archives.

@James_B - can the quality of advice from the CSC please be reviewed.

Re: E-mail problems and don't know what to do!

James_B — Wed, 03 Dec 2025 16:17:20 GMT

Thanks @Townman, I'll make sure this is reviewed.

James

Re: E-mail problems and don't know what to do!

Mazzy — Tue, 16 Dec 2025 11:23:04 GMT

Hi All, Thank you for your help. I am still signing in to my Plusnet account as I used to do. I haven't had any e-mails for a while as they have been archived and would like to able to use it again. This is how the problem first started as I rang Plusnet to sort out my e-mail so, I could use it again and they said I migrated over to the new people. Which, I haven't.