topic Re: iCloud Rejecting emails in Email

iCloud Rejecting emails

PhilipHeyes — Fri, 21 Nov 2025 12:56:35 GMT

Today we have seen two simple emails to an iCloud destination be Rejected.

2x PN outgoing servers received the same failure.

The two rejection messages are shown below, with the destination redacted :

Reporting-MTA: dns; avasout-ptp-002 [84.93.230.235]
Received-From-MTA: dns; laptop [86.30.96.254]
Arrival-Date: Fri, 21 Nov 2025 08:58:16 +0000

Final-recipient: rfc822; destinaiton@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Fri, 21 Nov 2025 08:58:20 +0000

Reporting-MTA: dns; avasout-peh-002 [212.159.14.18]
Received-From-MTA: dns; laptop [86.30.96.254]
Arrival-Date: Fri, 21 Nov 2025 12:31:52 +0000

Final-recipient: rfc822; destination@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Fri, 21 Nov 2025 12:32:03 +0000

Re: iCloud Rejecting emails

ebforum — Fri, 21 Nov 2025 17:06:48 GMT

I've had this problem twice today when including an iCloud account with a couple of other e-mail address on a single e-mail from Outlook 365 as part of Office 365 on my Windows PC.

Re: iCloud Rejecting emails

PhilipHeyes — Mon, 24 Nov 2025 11:15:35 GMT

Another very simple email rejected by iCloud :

Reporting-MTA: dns; avasout-ptp-002 [84.93.230.235]
Received-From-MTA: dns; laptop [86.30.96.254]
Arrival-Date: Mon, 24 Nov 2025 09:11:55 +0000

Final-recipient: rfc822; the.user@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Mon, 24 Nov 2025 09:12:01 +0000

Re: iCloud Rejecting emails

ebforum — Mon, 24 Nov 2025 11:45:05 GMT

I wonder if any of the superusers here are picking up on this iCloud issue and linking back into Plusnet's technical team. We can't be the only two Plusnet e-mail users to be experiencing this problem surely?

@Leanne_T can you assist with this please?

Re: iCloud Rejecting emails

jab1 — Mon, 24 Nov 2025 11:49:42 GMT

@PhilipHeyes , @ebforum I have just sent a test message to one of my iCloud addresses - it was delivered inside 30 seconds.

Re: iCloud Rejecting emails

ebforum — Mon, 24 Nov 2025 11:53:22 GMT

@jab1 can you try again with at least one other domain e-mail account on the same e-mail please.

Re: iCloud Rejecting emails

PhilipHeyes — Mon, 24 Nov 2025 11:55:00 GMT

This has persisted for months.

Analysis of email delivery failure reports reflects the following servers are involved :

avasout-peh-002 [212.159.14.18] rejected by iCloud
avasout-ptp-002 [84.93.230.235] rejected by iCloud
avasout-ptp-004 [84.93.230.250] rejected by iCloud

Re: iCloud Rejecting emails

jab1 — Mon, 24 Nov 2025 11:55:11 GMT

@ebforum wrote:

@jab1 can you try again with at least one other domain e-mail account on the same e-mail please.

Will do.

Re: iCloud Rejecting emails

Townman — Mon, 24 Nov 2025 12:12:44 GMT

@PhilipHeyes wrote:

Final-recipient: rfc822; the.user@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Mon, 24 Nov 2025 09:12:01 +0000

So this specifies the very same requirements as does Microsoft and Gmail which both largely work fine. One therefore needs to ask the question ... why is iCloud out of step?

I will escalate.

Re: iCloud Rejecting emails

jab1 — Mon, 24 Nov 2025 11:59:22 GMT

@ebforum iCloud AND Yahoo - no issue.

Re: iCloud Rejecting emails

ebforum — Mon, 24 Nov 2025 12:02:46 GMT

Just checked and one of my rejected e-mails was to just one iCloud recipient with the following:

Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Re: iCloud Rejecting emails

abitpedantic — Tue, 25 Nov 2025 10:41:55 GMT

I've just had the same issue - an email rejected by several icloud addresses.

Sent via avasout-peh-001 [212.159.14.17].

Also rejected by several talktalk addresses.

Moderator's note:
Duplicate post removed as cross-posting is not allowed as per Forum rules.

Re: iCloud Rejecting emails

abitpedantic — Tue, 25 Nov 2025 11:16:35 GMT

Interestingly, when I sent the same email as plain text rather than HTML, it was accepted by icloud although still rejected by talktalk.

Same server (avasout-peh-001 [212.159.14.17]) as initially.

Re: iCloud Rejecting emails

PhilipHeyes — Mon, 01 Dec 2025 11:02:50 GMT

Another iCloud failure, format HTML. content a covering message with a 30K .xls file attached,
delivery to 4x gmail and 1x AOL emails accounts worked fine.

Reporting-MTA: dns; avasout-peh-004 [212.159.14.20]
Received-From-MTA: dns; hp-laptop [86.30.96.254]
Arrival-Date: Mon, 01 Dec 2025 09:14:07 +0000

Final-recipient: rfc822; destination@icloud.com
Diagnostic-Code: smtp; 554 5.7.1 [BS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

Last-attempt-Date: Mon, 01 Dec 2025 09:14:14 +0000