topic Re: Not receiving emails to Force9 Email in Email

Not receiving emails to Force9 Email

MicWal — Wed, 19 Nov 2025 00:04:32 GMT

I've had a force9 email account for years but suddenly not receiving any mails.

I can send but not receive. I haven't received any emails since the 14th Nov.

I've cleared any large emails with attachments and emptied my deleted items .

Is there anything else I can try?

Re: Not receiving emails to Force9 Email

plusnettony — Thu, 20 Nov 2025 12:33:15 GMT

I've checked the account and can see that you were migrated over to Greenby, the new mail supplier.

All looks good at the moment, but for testing purposes, can you send yourself an email, does it arrive or bounce?

Re: Not receiving emails to Force9 Email

MicWal — Sat, 22 Nov 2025 00:57:15 GMT

Sorry still not working.

Re: Not receiving emails to Force9 Email

MicWal — Sat, 22 Nov 2025 01:00:32 GMT

It doesn't arrive or bounce.

Re: Not receiving emails to Force9 Email

simoncullen — Sat, 22 Nov 2025 11:45:42 GMT

I have been having exactly the same issue with my force9 account for the last couple of days receiving no new emails

Have also deleted most of my old sent and received mail but still no new emails.

Did you get this sorted ?

Regards Simon

Re: Not receiving emails to Force9 Email

simoncullen — Sat, 22 Nov 2025 11:47:23 GMT

Just to add I have tried to login to greenby in case I was migrated without being informed but that does not work either as I’m unable to login

Re: Not receiving emails to Force9 Email

MicWal — Sun, 23 Nov 2025 01:00:25 GMT

Sorry no. Still not sorted.

I also had no idea I'd been migrated

Re: Not receiving emails to Force9 Email

simoncullen — Sun, 23 Nov 2025 09:27:21 GMT

Good morning,

I have just spoken to support on the phone who were very helpful and we are basically stuffed till after migration<mine should be 25th nov> we maybe able to receive mail but we may not and it could be some time after moving to greenby that is sorted.

Stuffed basically could be unable to access mail for weeks

I am going to start moving over to a new email address which will be lots of hassle having used this for over 25 years but I see no alternative.

regards Simon

Re: Not receiving emails to Force9 Email

plusnettony — Sun, 23 Nov 2025 16:45:17 GMT

@simoncullen wrote:

Good morning,

I have just spoken to support on the phone who were very helpful and we are basically stuffed till after migration<mine should be 25th nov> we maybe able to receive mail but we may not and it could be some time after moving to greenby that is sorted.

Stuffed basically could be unable to access mail for weeks

What issues are you having? Pre or post migration, things should work. Any more details will help us to assist.

Re: Not receiving emails to Force9 Email

MicWal — Sun, 23 Nov 2025 22:37:19 GMT

Thanks for the update Simon.

I've had my account for a similar amount of time so I'm really frustrated by this. I cold have prepared if I'd known it was happening.

The communication has been really poor.

Re: Not receiving emails to Force9 Email

eaglejazz — Mon, 24 Nov 2025 19:12:32 GMT

I have a relative who is experiencing the same as above. Stopped receiving Force9 email on 19th November. Assume he is being migrated. No idea the migration date... hope it's tomorrow: 25th November, the same as Simon. The first we had heard of Greenby or any migration was a google search. His email is in the format aaa@bbb.force9.co.uk so hoping this will be migrated okay. He cannot login to webmail via the old link (https://webmail.plus.net/) nor the new Greenby.com link.

Re: Not receiving emails to Force9 Email

MicWal — Mon, 24 Nov 2025 20:41:55 GMT

Hi,

My email is a similar format. I could log on to webmail but still not receiving emails there and it's been like that since the 16th.

I hope it gets sorted soon as I'm expecting some important mails that will only get sent to my force9 account as it is the one registered with the company.

Re: Not receiving emails to Force9 Email

eaglejazz — Tue, 25 Nov 2025 12:19:39 GMT

Hope you get your important emails soon!

Correction: I *can* now login to webmail but see no updates since 17th Nov... so clearly delivery of emails to the old system is on hold until after migration. Still can't login to greenby.com. Just hope my relative doesn't miss any important communication before migration has completed... so many systems seem to rely on email for authentication.

Re: Not receiving emails to Force9 Email

simoncullen — Tue, 25 Nov 2025 14:44:19 GMT

Still no change I’m afraid

Re: Not receiving emails to Force9 Email

plusnettony — Tue, 25 Nov 2025 16:45:28 GMT

If you haven't already, if anyone on this thread is having issues, could you please pm me your username and email address you're having issues with so I can look further for you.

The ones I have spoken to, I can confirm the mail is there, and coming through, so looking at why you can't see it.

Re: Not receiving emails to Force9 Email

eaglejazz — Tue, 25 Nov 2025 17:09:27 GMT

I have now had some luck.... in my case with email in the format aaa@bbb.force9.co.uk...

If I change my login to aaa@bbb.f9.co.uk (replace force9 with f9) this seems to do the trick with my mail client - not sure if this is just temporary. I used imap.force9.net and relay.force9.net.

I can also login with just 'bbb' on greenby.com and I see my relative has 23 days left to pay... from there I can also view all the mailboxes including aaa@bbb.f9.co.uk and 'view webmail'.

Re: Not receiving emails to Force9 Email

Townman — Tue, 25 Nov 2025 17:45:14 GMT

@eaglejazz wrote:

I have now had some luck.... in my case with email in the format aaa@bbb.force9.co.uk...

But if aaa@bbb.force9.co.uk is what you have used as your email address, then fiddling things to use aaa@bbb.f9.co.uk is just not an acceptable solution.

It might be a viable short term mitigation so long as that does not change the SENDING address or RECEIVING address and can be so configured on your email client.

There are various email clients out there for which the email address and the userID are in separable.

It is difficult to endorse this as a working solution. On some limited testing which I have done, this does not work for a secondary mailbox - logging on with aaa@bbb.f9.co.uk where aaa is a secondary mailbox fails with a temporary authentication error.

Re: Not receiving emails to Force9 Email

plusnettony — Wed, 26 Nov 2025 12:08:33 GMT

@eaglejazz wrote:

I have now had some luck.... in my case with email in the format aaa@bbb.force9.co.uk...

If I change my login to aaa@bbb.f9.co.uk (replace force9 with f9) this seems to do the trick with my mail client - not sure if this is just temporary. I used imap.force9.net and relay.force9.net.

I can also login with just 'bbb' on greenby.com and I see my relative has 23 days left to pay... from there I can also view all the mailboxes including aaa@bbb.f9.co.uk and 'view webmail'.

This issue is now raised.

In pop3 and greenby.com, f9 works, force9 doesn't. Let me know if I've missed anything.

To other issues regarding mail, I'm still looking.

Re: Not receiving emails to Force9 Email

plusnettony — Wed, 26 Nov 2025 12:10:07 GMT

on Greenby.com can you log in with your normal username alone (ensuring you select Force9 or Free-Online) from the drop down?

Re: Not receiving emails to Force9 Email

eaglejazz — Wed, 26 Nov 2025 13:24:52 GMT

With my relative's email in the format aaa@bbb.force9.co.uk

What works to login to greenby.com (with Provider = Force9 in the dropdown) is just:

Username = bbb

What did not work for login to greenby.com is any of the following Username / email addresses:

bbb+aaa

aaa@bbb.force9.co.uk

aaa@bbb.f9.co.uk

With an email client I can login with aaa@bbb.f9.co.uk (not aaa@bbb.force9.co.uk) however, the login username is now the email address aaa@bbb.f9.co.uk rather than previously with force9 where it was bbb+aaa. So a different set up was required to make it work. But having done that, my relative is happy and has paid the £15. Appreciate others may have a different view.