topic Re: Email is hopeless in Email

Email is hopeless

sherry2007 — Wed, 19 Nov 2025 13:09:30 GMT

I know the message says the email will be slow but it's now completely hopeless. Mail won't load, constantly refreshing, have tried for days now - this is useless. There are people I am expecting to hear from and I can't get the messages. When will this end please?

Re: Email is hopeless

PeterB1 — Wed, 19 Nov 2025 13:29:46 GMT

@Townman

Here we go again?

My email account is in the format username@account.plus.com

For a couple of days now things have been getting worse and worse both in Outlook 365 and webmail

In Outlook 365, Send/Receive is agonisingly slow, as is Synchronising Subscribed Folders for username@account.plus.com

Synchronising sometimes just fails altogether. I have more than once received error message Ox800CCC0E 'Cannot Connect To Server' - contact your server administrator or ISP

Meanwhile, Webmali is so slow I could make a cup of tea, boil an egg and go for a walk every time the Inbox is 'loading' or 'refreshing. It is quite literally not usable.

This feels somewhat different from other email problems in recent months.. This time it feels as if the servers are struggling to keep up with the load. It's scary - I feel no confidence that incming emails (inc from my doctor) will reach me.

Can someone please tell us if this issue has been logged and is being investigated?

Re: Email is hopeless

pvmb — Wed, 19 Nov 2025 13:50:25 GMT

Just checked my email - via Webmail - and it seemed to be working OK for me. I wonder if it varies on a user basis?

It has been very variable recently due to the ongoing work of transition. I just leave it and try again later, it usually seems to sort itself out eventually.

Re: Email is hopeless

plusnettony — Wed, 19 Nov 2025 14:35:32 GMT

We've noticed an issue and made some changes. we believed we've resolved the issue.

Please accept our apologies of the slow downs.

Re: Email is hopeless

Townman — Wed, 19 Nov 2025 15:33:00 GMT

@PeterB1

I raised a query earlier today (been our an about to the dentist so could not chase this earlier).

@pvmb

Webmail does seem to be intermittently lumpy today, but otherwise still working.

Re: Email is hopeless

PeterB1 — Wed, 19 Nov 2025 15:34:22 GMT

Thanks a lot @plusnettony

At first sight the slowdowns do seem better via both Outlook and webmail, though perhaps not as fast as both have sometimes been at their peak.

The slowest part of the process is in Outlook --- "synchronising subscribed folders for my Plusnet address".

I'll check it all again tomkorrow.

Thanks again.

Re: Email is hopeless

plusnettony — Thu, 20 Nov 2025 11:01:38 GMT

That would make sense, as you'll be using IMAP.

This was fixed yesterday afternoon. I've not seen any problems today.

Re: Email is hopeless

pbt — Thu, 20 Nov 2025 16:23:57 GMT

You definitely have not resolved the issues.

Was actually better this morning, although the (ab)normal slowness of the last few weeks.

But now I can't get mail at all - webmail just shows an empty mail list (although the unread count for inbox is sometimes going up). Neither of my clients seem to be able to get any connection at all.

Re: Email is hopeless

PeterB1 — Thu, 20 Nov 2025 16:26:44 GMT

Fix has worked pretty well for rme so far (both Outlook365 and Webmail).

Re: Email is hopeless

pbt — Thu, 20 Nov 2025 17:01:04 GMT

Not for me.

Still not working at all. Nothing since late morning.

Re: Email is hopeless

sherry2007 — Fri, 21 Nov 2025 01:11:35 GMT

I'm starting to see improvement, not quite up to what it was before so fingers crossed.

Re: Email is hopeless

pbt — Fri, 21 Nov 2025 09:01:14 GMT

Worked last night from about 8pm, seems to be working so far this morning. But then it was working yesterday morning as well....

Re: Email is hopeless

pbt — Fri, 21 Nov 2025 11:29:54 GMT

And there it goes again.

I knew some time ago that I should have moved my email and left Plusnet - but it never occurred to me that you would make it even worse! And seemingly not be bothered at all by it.

Re: Email is hopeless

plusnettony — Fri, 21 Nov 2025 11:40:44 GMT

We're looking at all options to improve this for you. Apart from a slight spell this morning though, everything seems to have been working well.

Are you able to confirm you are just using webmail? Thanks

Re: Email is hopeless

pbt — Fri, 21 Nov 2025 16:48:00 GMT

No - I would normally use webmail most of the time, but I have a client on my laptop and one on my phone which were also failing.

It does seem to be working again now though.

Re: Email is hopeless

kenm — Fri, 21 Nov 2025 19:11:31 GMT

It was good around lunchtime

its now 19-07 and i cannot even log on to webmail

just sits there loading then red server box says invalid request or get Hmm cannot reach that page

only have webmail xxxx@xxxx.plus.com

Re: Email is hopeless

offscotland — Sun, 23 Nov 2025 10:04:03 GMT

Sunday morning 10:00 am Webmail is not loading... https://webmail.plus.net/?_task=login just give me a blank screen....

Re: Email is hopeless

PeterB1 — Sun, 23 Nov 2025 10:09:30 GMT

I can confirm Webmail is offline.

I get a white screen with just this messaghe:

This page isn’t working

webmail.plus.net is currently unable to handle this request.

HTTP ERROR 500

All well with Plusnet email via Outlook 365 though.

Re: Email is hopeless

john_chandler — Sun, 23 Nov 2025 10:31:13 GMT

Same. Webmail was struggling earlier this morning (timeouts, incomplete messages, PHP errors about resolving hostnames), then the hostname itself wasn't resolving for a while.

When it was working, the login screen mentioned migrations were occurring but there's nothing I can see on the forums about this (not that there's much communication about the migration process anyway). Frustrating because it's been a pain to try and deal with emails for a while now and I was hoping to catch up today.

Re: Email is hopeless

Dan_the_Van — Sun, 23 Nov 2025 10:33:29 GMT

@offscotland

I suggest using this link https://webmail.plus.net not the one posted

Edit: the one posted fails for me as well