topic Re: bad service.. in Email

bad service..

rehtnap2023 — Tue, 18 Nov 2025 16:51:20 GMT

anyone know how they choose when ur migrated across to the new email system..the service right now is diabolical.. i accept it say it can be slow but i get it failing regular with errors or just not retrieving email wont log on.. hacked off with it right now

Re: bad service..

jab1 — Tue, 18 Nov 2025 16:57:58 GMT

Which is your email 'provider' - force9/freeonline or Plusnet? You will be notified when you are due to move, and when you have moved.

Re: bad service..

rehtnap2023 — Tue, 18 Nov 2025 17:20:55 GMT

plusnet..today it wont retrieve new emails from the system.its not slow its stopped

Re: bad service..

jab1 — Tue, 18 Nov 2025 17:24:38 GMT

You haven't moved yet, and it could be a while before you do. Is this via webmail or a client?

What happens if you try to send?

Re: bad service..

rehtnap2023 — Tue, 18 Nov 2025 17:57:34 GMT

it sends eventually but doesnt save the sent message... hope we get compensation for this [-Censored-] service

Re: bad service..

jab1 — Tue, 18 Nov 2025 18:00:18 GMT

Is this via webmail or a client?

Having checked webmail (which I don't use), I can confirm it is rather slow.

Re: bad service..

rehtnap2023 — Tue, 18 Nov 2025 18:03:31 GMT

wont retreive new mails right now..inbox wont open at all

Re: bad service..

jab1 — Tue, 18 Nov 2025 18:06:19 GMT

So, this is webmail? You do though, seem to be alone with this problem.

Re: bad service..

stuck — Tue, 18 Nov 2025 18:40:37 GMT

@rehtnap2023 If you are using the Plusnet webmail interface then the message on the webmail login page, which reads:

"Please be aware that Webmail may be slower than usual while migrations are in progress."

explains why it is slow.

If you are using a client, e.g. Outlook, then my experience is that checking mail can be a bit sluggish it's far from unusable and I have no problems with sent messages.

Re: bad service..

jab1 — Tue, 18 Nov 2025 18:45:47 GMT

Thanks, @stuck .

And you are correct about using a client too. I have noticed MailWasher is a bit slow when retrieving messages/downloading them to Thunderbird, but not enough to be of any real concern.

Re: bad service..

John_Hull — Tue, 18 Nov 2025 19:08:34 GMT

It's worse than "slow" it's non-existent. I just had some emails download to my phone, but I only got the headers. No message. They aren't downloading to Outlook on my laptop at all, and even the webmail server won't log in!

No clue that anything was happening, no message to say that there may be disruption. Very poor comms!

Re: bad service..

Johnston111 — Tue, 18 Nov 2025 19:22:29 GMT

Not alone, mine is same , very frustrating.

Re: bad service..

rehtnap2023 — Tue, 18 Nov 2025 19:33:24 GMT

seems im not alone lol

Re: bad service..

rehtnap2023 — Wed, 19 Nov 2025 10:30:26 GMT

worked for an hour late last night. now back to not showing any emails in inbox.