topic Also having problems with the Free-online migration. Mailboxes not receiving incoming emails in Email

Also having problems with the Free-online migration. Mailboxes not receiving incoming emails

GaryJ — Wed, 12 Nov 2025 12:05:54 GMT

Hi,
Received a migration email from Greenby Monday evening. Haven’t been able to receive emails to my two most used free-online mailboxes since. Raised a support ticket with Greenby. The Ai bot was insistent that migration of free-online hadn’t started yet. Asked to speak to a human and am still waiting. Who needs to fix this issue, Greenby or Plusnet? Really need access to my emails again asap.
Thanks,
Gary

Re: Also having problems with the Free-online migration. Mailboxes not receiving incoming emails

dvorak — Wed, 12 Nov 2025 12:40:52 GMT

Moderators Note

Locked in favour of https://community.plus.net/t5/Email/Free-online-migration-mailbox-not-receiving-incoming-emails/m-p/2028222#M55057

Re: Also having problems with the Free-online migration. Mailboxes not receiving incoming emails

plusnettony — Wed, 12 Nov 2025 13:17:15 GMT

I'm not convinced this is migration related.

Is the username you entered on the forum profile correct? If so, I can potentially see a problem. Either way, please confirm your email address and username on Fol. Thanks.