topic Re: Phising emails increase in Email

Phising emails increase

JayMoly — Tue, 28 Oct 2025 16:03:13 GMT

It may be pure coincidence but, since Plusnet announced that Email is no longer supported the number of phishing scams across every inbox of my force9 set has increased damatically; before this I got maybe 1 phishing email a month across all 10 mailboxes. Now there are five or six a day distributed across the mailboxes. Has anyone else noticed this and if the transfer is causative what does this mean for the continuation of the email service by Greenby?

Re: Phising emails increase

jab1 — Tue, 28 Oct 2025 16:10:13 GMT

Has your email account actually transferred to Greenby? From my experience, the number of spam messages goes up and down over a year, but does tend to increase around now, as people possibly start ordering more stuff online in preparation for Xmas.

Re: Phising emails increase

Townman — Tue, 28 Oct 2025 16:27:00 GMT

Where has there been a statement that emails is no longer supported?

It is provision to existing users might well be moving providers, but it is still supported.

Re: Phising emails increase

smallblueplanet — Wed, 29 Oct 2025 08:54:56 GMT

I'm finding that the usual 'spam emails' are not being filtered out, and (in my case) are being downloaded by my email client. When I go to check my Junk folder via webmail it is empty, this is very unusual.

Re: Phising emails increase

JayMoly — Wed, 29 Oct 2025 09:13:19 GMT

Yes, I'm getting more spam..... usually adverts for things I don't need.

Re: Phising emails increase

JayMoly — Wed, 29 Oct 2025 09:21:38 GMT

Ok technically email is still supported. I should have said that email is no longer supported or provided to new customers by the main Plusnet/ EE organisations. It is being/has been transferred to Greenby ; a subsidiary of Enix which, if you look them up on companies house is a small organisation ; reported turnover <200k/ per annum and they have had default charges outstanding since 2022 ... it does not fill me with confidence. Nevertheless discussion about who provides the support is a red herring... the phenomenon of increase in phishing/spam is still occurring across my inboxes and it has been noticed by others.

Re: Phising emails increase

JayMoly — Wed, 29 Oct 2025 09:25:05 GMT

No, the transfer of my account is not yet complete.

Re: Phising emails increase

jab1 — Wed, 29 Oct 2025 09:28:21 GMT

Strange - my spam count has reduced markedly over the past 7-10 days, and I don't let the PN filters anywhere near my emails, as they had a habit, in the past , of blocking legitimate correspondence.

Re: Phising emails increase

smallblueplanet — Wed, 29 Oct 2025 09:36:48 GMT

@jab1 How do you stop the emails being sent to the webmail junk folder?

Re: Phising emails increase

jab1 — Wed, 29 Oct 2025 09:39:31 GMT

@smallblueplanet Not something I can answer - I don't use webmail, rather a mail client with a filter program in front of it.

Re: Phising emails increase

smallblueplanet — Wed, 29 Oct 2025 09:47:21 GMT

@jab1 So do you check your email via webmail? I also do not filer my email client downloaded emails. However via webmail login I was (a long time back) surprised to find a Junk folder full of emails.

Re: Phising emails increase

jab1 — Wed, 29 Oct 2025 09:55:31 GMT

No, @smallblueplanet - I have turned off, many years ago, any Plusnet 'filtering' and use MailWasher to pre-check the validity of any email. As I said, I found the PN filters a little too eager to bin legitimate mail.

I do, occasionally, check into webmail, but all the folders are empty, as I would expect.

Re: Phising emails increase

JayMoly — Wed, 29 Oct 2025 10:00:03 GMT

to @jab1 I also use an email client with default optioons i.e. as far as I can tell the server end phising and spam filtering should still be active

Re: Phising emails increase

jab1 — Wed, 29 Oct 2025 10:12:01 GMT

@JayMoly I was talking about the Plusnet spam/virus settings (accessed via your Member Centre). My email client does not - so far as I am aware - have any automatic filtering.

Re: Phising emails increase

Townman — Wed, 29 Oct 2025 10:19:43 GMT

@smallblueplanet wrote:

@jab1 So do you check your email via webmail? I also do not filer my email client downloaded emails. However via webmail login I was (a long time back) surprised to find a Junk folder full of emails.

What you experience is very much down to what you have set up:

Email client - is that POP3 or IMAP - POP3 only accesses the inbox, not other folders, whereas an IMAP client (including webmail) accesses all folders it is subscribed to
SPAM filtering is controlled via the user portal under Manage My Email - is that is set to route spam to the junk folder, it will do so

Re: Phising emails increase

JayMoly — Thu, 06 Nov 2025 13:14:25 GMT

Over the past few days I have received two particular instances of phishing. Both concern the US tax service (IRS).

I have only ever communicated with them through two parties : plusnet e-mail and an American publisher. However the scammers appear to have hacked one of these sources or the information has been leaked. I have advised the publisher, who deny that their system is the source. The IRS are probably above suspicion so that leaves me with only one possible source.

Obviously, I can't prove anything but the chance of this being a coincidence is vanishingly small..

Re: Phising emails increase

stuck — Thu, 06 Nov 2025 14:27:13 GMT

@JayMoly wrote:

have received two particular instances of phishing.

You should always forward such emails to:

report@phishing.gov.uk

You will get a near instant autoreply thanking you.

Re: Phising emails increase

JayMoly — Fri, 07 Nov 2025 11:11:01 GMT

@stuck

Thanks for the advice. However, I do report all the phishing to phishing.gov.

Certain suppliers also have their own phishing trackers.... EVRI are an example: phishing.evri.com.

I also reported them to the American IRS :https://www.irs.gov/help/report-fraud/report-fake-irs-treasury-or-tax-related-emails-and-messages.

Re: Phising emails increase

NotAGeek — Fri, 07 Nov 2025 16:02:19 GMT

I’ve been getting around 10/12 spam emails every day for the last fortnight, when previously I was maybe getting 1 or 2 a month. Some of them have spoofed the senders address to make it look like I’ve sent them to myself. Some are coming from Russian addresses & although I am blocking every address days later I get the same, or similar, emails but from a different address. Many have attachments, which may or may not be harmful (I don’t click on any link or attachment).

I don’t know why this has started to happen & have wondered if my email address has been compromised somewhere. But as I’ve seen that many of you are having similar problems I am now wondering if the problem lies with Plusnet? Are they aware of this issue &/or have they made any announcements to say they are investigating?

Thanks 🙁

Re: Phising emails increase

jmoon — Mon, 10 Nov 2025 10:45:57 GMT

Hi All,

My experience is as described by other users above. Lots of phishing mails (5 plus a day), mainly on the subject of bogus email server issues (mailbox full; need to reconfirm password etc.) along with occasional mail from HR awarding me a healthy pay rise (very kind!).

All are purporting to come from emails at my f9 account name. Actual origin seems to be random (South Africa, India).

Regards,

Jim