topic Re: Move fo Greenby in Email

Move fo Greenby

WorldMachine — Fri, 07 Nov 2025 11:33:59 GMT

I've just received an email re the move to Greenby. I am really disappointed that Plusnet have done this. I don't particularly want to change my email address as I've had it for 15 years or so. My first concern is that I have never logged onto Plusnet for email; I have Windows Livemail on my laptop. So will I be able to configure Livemail so I continue to receive emails this way?

Re: Move fo Greenby

jab1 — Fri, 07 Nov 2025 11:43:34 GMT

@WorldMachine The move to the Greenby platform will have no effect on how your email is delivered. Your existing account will continue to operate.

Re: Move fo Greenby

WorldMachine — Fri, 07 Nov 2025 11:46:06 GMT

Thanks; that is of some reassurance; will I need to alter any settings on Livemail?

Re: Move fo Greenby

jab1 — Fri, 07 Nov 2025 11:48:52 GMT

@WorldMachine wrote:

will I need to alter any settings on Livemail?

No.

Re: Move fo Greenby

WorldMachine — Fri, 07 Nov 2025 11:51:04 GMT

Thank you, I do hope that PN will be here to help with any initial setting up issues; you guys really have been awesome since I joined PN 14 years ago.

Re: Move fo Greenby

jab1 — Fri, 07 Nov 2025 11:54:51 GMT

There are no 'setting up' issues, as the only thing, AFAIK, that you will need to do is create a Greenby account, full details of which will be supplied on transfer.

Re: Move fo Greenby

plusnettony — Fri, 07 Nov 2025 11:59:22 GMT

> Thank you, I do hope that PN will be here to help with any initial setting up issues; you guys really have been awesome since I joined PN 14 years ago.

Re: Move fo Greenby

WorldMachine — Fri, 07 Nov 2025 11:59:39 GMT

Thanks, much appreciated.

Re: Move fo Greenby

Townman — Fri, 07 Nov 2025 12:20:09 GMT

“I don't particularly want to change my email address as I've had it for 15 years or so”

What gave rise to the (mis)understanding that your email address was changing? The coms discuss migration to a new service and the need to login elsewhere to manage the account, but nothing which infers a change of address.

Re: Move fo Greenby

bmc — Fri, 07 Nov 2025 12:22:58 GMT

@WorldMachine

Although not ideal, PN moving their mail service to Greenby is preferable to them closing it. After 2 years it's only £15 (for now) which is accceptable to me.

The good news is once you are migrated you are no longer tied to PN as your ISP. You can leave without losing your email address if you see a better offer elsewhere.

Brian