topic Re: Plus.com now moving to Greenby in Email

Plus.com now moving to Greenby

redsox9 — Wed, 17 Sep 2025 15:29:53 GMT

PlusNet email just landed saying my plus.com email service is being transferred to Greenby. It gives me a new email address.
Is this transfer the reason for glitches so many have been reporting?

Re: Plus.com now moving to Greenby

jab1 — Wed, 17 Sep 2025 15:36:38 GMT

@redsox9 The 'it gave me a new email address' bit is interesting. To the best of my knowledge - and been following the twists and turns on this subject ever since it was announced, the idea of this change is that Greenby will be hosting the exact same set up as you have now.

Re: Plus.com now moving to Greenby

redsox9 — Wed, 17 Sep 2025 15:44:36 GMT

My email address used to be (names changed) peter@florence.plus.com. Now it's florence@florence.plus.com

Re: Plus.com now moving to Greenby

jab1 — Wed, 17 Sep 2025 15:53:14 GMT

Ah, understand. For some reason I can't fathom - yet - your email address on that notification is assumed to be 'username@usename.plus.com'. Totally incorrect, of course. Who ever is originating the template the BT mass mailer uses to send these messages out on has made cringe-worthy mistake, and not the only one, but that is another story.

Re: Plus.com now moving to Greenby

redsox9 — Wed, 17 Sep 2025 16:01:13 GMT

Just tested from Yahoo, Messages to my old and new email address both landed in my Outlook inbox.

Re: Plus.com now moving to Greenby

jab1 — Wed, 17 Sep 2025 16:06:59 GMT

Interesting, @redsox9 , but thinking back to something I read on another topic in relation to this, apparently the 'postmaster@youusername' has been rechristened 'yourusername@yourusername' , which could explain this weirdness.

Re: Plus.com now moving to Greenby

MisterW — Wed, 17 Sep 2025 16:09:37 GMT

For some reason I can't fathom - yet - your email address on that notification is assumed to be 'username@usename.plus.com'

@jab1 isnt that the standard default address for a plus.com account ?

edit: posts crossed

Re: Plus.com now moving to Greenby

jab1 — Wed, 17 Sep 2025 16:19:04 GMT

I thought it was the 'postmaster' mailbox that got renamed, @MisterW - to my knowledge, I have never had ******3@******3 as mailbox previously. I know it is around 12 since I created my PN inboxes, but I am certain I never saw a message addressed to 'myusername@myusername' . In the very early days I think there may have been the odd one or two addressed to 'postmaster', but I am certain my 'default address was 'j.xxxxxxnd@m******x.plus.com

Re: Plus.com now moving to Greenby

Anonymous — Wed, 17 Sep 2025 22:17:13 GMT

A feature of 'catchall' aliases assocaited with domains and subdomains?

Re: Plus.com now moving to Greenby

MisterW — Thu, 18 Sep 2025 06:23:52 GMT

@jab1

I thought it was the 'postmaster' mailbox that got renamed

Sorry, yes that's what I meant but that will mean that any comms from PLusnet to 'postmaster'@ will now be sent to <account>@

Re: Plus.com now moving to Greenby

Baldrick1 — Thu, 18 Sep 2025 07:38:37 GMT

When I first joined Plusnet, the postmaster address was a second mailbox created by Plusnet, not me. It was only ever used by them for billing advice, contract renewals etc. So the change makes sense.

Re: Plus.com now moving to Greenby

Townman — Thu, 18 Sep 2025 08:03:51 GMT

IIRC there were various practices around the name of the default email box which can be changed by the user. I think they were as follows…

postmaster
chosen name
account name

Remember that the catchall is optional - the current recommendation is that it is switched off. If used, it can be to ANY mailbox.

Again IIRC it used to be on by default, set to the default mailbox.

It would not be wise to assume that account@ and postmaster@ are synonymous.

Again IIRC it was a T&Cs requirement that there was a postmaster@ email address and there was an obligation to monitor it.

Through various iterations I have changed the name of the default email address on my account …

postmaster
admin
account name

I suspect that the email comms is using the current default email address convention irrespective of it existing / catchall being active.

@plusnettony - can this be reviewed please.

Re: Plus.com now moving to Greenby

jab1 — Thu, 18 Sep 2025 08:08:17 GMT

@Townman I suspect you are correct, based on my experience with the second comms I received on the subject (now lost, due to the change), but my contact address on my account (email only) is the specified icloud one, not some variation of my PN address.

Re: Plus.com now moving to Greenby

Townman — Thu, 18 Sep 2025 08:15:07 GMT

Indeed, contact address is something separate, not related to the entity subject to migration. I would argue that BOTH should be notified and I would go further to suggest that ALL addresses on an account should be notified particularly where there is a necessity to change authentication details.

Re: Plus.com now moving to Greenby

plusnettony — Thu, 18 Sep 2025 08:41:19 GMT

Comms to mailboxes is on my list.

Back in the day, we used to get complaints of duplicated emails because we sent it to the contact address of un/postmaster@username.plus.com and their contact address which was often the same thing.

Re: Plus.com now moving to Greenby

smallblueplanet — Thu, 18 Sep 2025 11:03:35 GMT

Where will notification of this move go to?

I'm getting lots of errors - that I do not understand because I am not an email software specialist! - both on my email client and now something on webmail. This is very concerning, my three myname@username.plus.com have a lot of my incoming and outgoing emails.

Helpful info needed please.

Re: Plus.com now moving to Greenby

smallblueplanet — Thu, 18 Sep 2025 11:43:25 GMT

I want away from Plusnet email servers asap. As I asked before where will notification of a potential move to Greenby be sent to? I don't think I know the main account details for the username@username.plus.com account,

Re: Plus.com now moving to Greenby

plusnettony — Thu, 18 Sep 2025 11:52:08 GMT

> I want away from Plusnet email servers asap. As I asked before where will notification of a potential move to Greenby be sent to? I don't think I know the main account details for the username@username.plus.com account,

When the time comes, we'll email the contact address on the account at the very least. Please ensure this is up to date.

Re: Plus.com now moving to Greenby

plusnettony — Thu, 18 Sep 2025 11:53:11 GMT

We're seeing a couple of issues on the network at the moment that isn't mail related, but may be causing mail issues. This is being investigated.

Re: Plus.com now moving to Greenby

smallblueplanet — Thu, 18 Sep 2025 11:54:33 GMT

How when I don't know the details?

All I know are the login details for the x3 email addresses that conform to the myname@username.plus.com format.