topic No email freenetname / madasafish in Email

No email freenetname / madasafish

Rayflan36 — Tue, 28 Oct 2025 06:00:16 GMT

Unable to receive or send email from a legacy freenetname / madasafish account from any device including logging in via webmail. In box shows nothing but no errors
Any ideas?
Thank you

Re: No email freenetname / madasafish

Townman — Tue, 28 Oct 2025 07:03:20 GMT

A full mailbox will give rise to the symptoms you describe.

Determining IMAP mailbox size.

Mailbox size can be found in some clients by various means, but there is nothing I am aware of on iPhones, iPads or MACOS clients.

MS Outlook will give you some indication for utilisation as follows

Right click on the account in the left panel
Select Data File Properties
Click the Folder Size Button
Read: Total Size (including subfolders)

Using RoundCube Webmail

Select Folder Actions... (cog icon bottom left)
Select Manage folders
Select each top level folder
Select the Information tab
Click "Click to get folder size"
Do each top level folder in turn
Add them up

The figure found / calculated might not be precisely the same as on the server, but it will be near enough. If you have more than one mailbox on the account, you need to do this for all mailboxes and take the sum of them.

Pre-migration, the ACCOUNT storage allowances (across all mailboxes) are...

Plusnet, Free-online and Force9 1GB - when 'full' emails may still be received and sent, but be aware that the contents are liable to being archived after 30 days of non-rectification
The rest (Brightview and MAAF brands) have a hard 250MB allowance - when full no mail may be received, sent and in some cases deleted**

Post migration all accounts have a hard 2GB allowance - when full no mail may be received, sent and in some cases deleted**

**The standard action of DELETE is a MOVE to the trash folder - that requires free space on the server; if it is totally full the standard delete will not work. The following might be found helpful...

Empty the trash folder if there is anything in it
Do a HARD delete - most email clients will do a non-recoverable delete in situ if the SHIFT key is depressed when doing a standard delete from (for example) the inbox - such deletes DO NOT go into the trash folder, so be careful!

Re: No email freenetname / madasafish

Rayflan36 — Tue, 28 Oct 2025 07:24:09 GMT

Nothing in inbox appears to be an account issue, domain is also down. Who can I contact?

Re: No email freenetname / madasafish

Townman — Tue, 28 Oct 2025 07:26:50 GMT

Some precise details would help. You can always telephone the support centre.

It is not just the inbox you need to inspect.

Can you access the mailbox and send via webmail?

Re: No email freenetname / madasafish

Rayflan36 — Tue, 28 Oct 2025 08:26:30 GMT

Hi
<redacted>@freenetname.co.uk is the email. I can login / access webmail but not send or receive. The domain is <redacted>.co.uk
I have checked with nominet and the domain is about to be deleted!

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: No email freenetname / madasafish

Townman — Tue, 28 Oct 2025 07:40:47 GMT

That will not stop email being sent. Exactly what is the error message please?

I will escalate the domain name issue.

Re: No email freenetname / madasafish

Rayflan36 — Tue, 28 Oct 2025 08:27:37 GMT

SMTP Error (550): Failed to set sender t Current r
"<redacted>.co.uk"
(<mail@<redacted>.co.uk> sender
rejected - invalid domain (no MX or A record)).
<mail@<redacted>.co.uk>
Edit
Error message in webmail, inbox is empty. Simply doesn’t send from email client

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: No email freenetname / madasafish

Townman — Tue, 28 Oct 2025 16:28:02 GMT

The domain has been renewed; can you please check and confirm that email is now working?

Re: No email freenetname / madasafish

Gandalf — Tue, 28 Oct 2025 16:31:01 GMT

Yeah should be sorted, but please let us know if not.

“Here is a summary of the domain (redacted) whois data
Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]
Registered on: 11-Sep-1999
Expiry date: 11-Sep-2026
Last updated: 28-Oct-2025
Registered until expiry date.
ns1.force9.net ns2.force9.net”

Re: No email freenetname / madasafish

Rayflan36 — Tue, 28 Oct 2025 16:31:19 GMT

Yes I can send and receive email.
Thank you for your speed response in resolving my issue
Excellent 👍

Re: No email freenetname / madasafish

Gandalf — Tue, 28 Oct 2025 16:33:29 GMT

Awesome, and sorry for what happened there.

Glad you’re back up and running.