topic Re: unable to create new folders in plusnet webmail in Email

unable to create new folders in plusnet webmail

myka — Sun, 21 Sep 2025 14:37:04 GMT

Hi folks,

I haven't been able to create new folders in my plusnet webmail for months - I believe this started around the time the "We have temporarily disabled the sort function, there is no need to contact us." message started appearing on the login page. Can anyone help me so I can create new folders? Thanks!

Re: unable to create new folders in plusnet webmail

LexLex2020 — Mon, 22 Sep 2025 08:16:11 GMT

@myka

Hi there, hope all is well!

There was an issue a bit ago where peoples webmail folders were lost temporarily, but I do not recall seeing anything where people were unable to create new ones.

Someone please correct me if I am wrong...

Have you tried the regular fixes, different device, a different browser? Clearing cache and cookies?

Could you please send me you PlusNet account username in a private message here on the forums? That way I can get a task raised to our net-ops team to solve this one.

Thanks,

Lex

Re: unable to create new folders in plusnet webmail

Townman — Mon, 22 Sep 2025 17:34:20 GMT

@myka

Can you please explain exactly what you see and the steps require to reproduce the errors.

Which email brand?

Re: unable to create new folders in plusnet webmail

plusnettony — Thu, 25 Sep 2025 08:18:53 GMT

Something that catches people out is not selecting a parent folder - change this from the three dashes and that should work for you.

Re: unable to create new folders in plusnet webmail

myka — Sat, 27 Sep 2025 21:18:59 GMT

Thanks v much for your reply - I don't think I used to have to choose a parent folder 🤔 anyways this worked for me 🙂