topic Re: Cannot send totalise emails in Email

Cannot send totalise emails

RH64 — Sun, 21 Sep 2025 21:32:50 GMT

I have a totalise email address and have had it for over 20 years. Today I am unable to send emails I get the following message Error(Ox800CCC78) 550 Sender domain rejected (blacklisted by local policy). It was working perfectly on Friday.

I am struggling to find out how to report or solve the issue. Plusnet refer you to Greenby, Greenby have not onboarded the totalise accounts so refer me back to Plusnet.

I tried calling, initially 20 min wait, then 40 min and last time i tried was over an hour.

Re: Cannot send totalise emails

nap1 — Sun, 21 Sep 2025 21:53:09 GMT

I’m having the exact same issue since yesterday and can’t get around it

Re: Cannot send totalise emails

plusnettony — Mon, 22 Sep 2025 07:45:54 GMT

Can you let me know if this is still happening please?

Re: Cannot send totalise emails

ferg8 — Mon, 22 Sep 2025 07:59:26 GMT

Yes, the issue is still there, unable to send e-mails

Re: Cannot send totalise emails

ferg8 — Mon, 22 Sep 2025 08:20:57 GMT

Just tried sending from webmail, same issue, Error 550 sender domain rejected (blacklisted by local policy).

Re: Cannot send totalise emails

plusnettony — Mon, 22 Sep 2025 08:25:58 GMT

Are you on Totalise as well?

Re: Cannot send totalise emails

Busesandbirds — Mon, 22 Sep 2025 08:51:03 GMT

I'm having exactly the same issue with a Care4free.net e-mail address - at first, all emails and web stopped working, for a couple of hours on 18th September 2025, then everything else came back, apart from the ability to send e-mails, where the error message about SMTP Error 550 , email balcklisted by local policy etc. Help!

Re: Cannot send totalise emails

ferg8 — Mon, 22 Sep 2025 08:51:52 GMT

Yes, I'm on totalise. Heard about the migration to the new provider, but have not received anything about thus to date so unsure of its related.

Re: Cannot send totalise emails

RH64 — Mon, 22 Sep 2025 09:34:52 GMT

Still cannot send emails. Doesnt matter if I use the PC (outlook), Webmail, or my phone(Android) I get the same answer.

Re: Cannot send totalise emails

JK33 — Mon, 22 Sep 2025 10:48:44 GMT

Same here. Totalise address, haven’t been able to send emails since Friday. Incoming messages are fine. I have messaged Plusnet on X this morning but no reply so far. At least if the same issue is affecting many of us then hopefully they are aware!

Re: Cannot send totalise emails

plusnettony — Mon, 22 Sep 2025 11:43:41 GMT

Thanks for the examples, they've all been raised.

Re: Cannot send totalise emails

jturner — Mon, 22 Sep 2025 12:25:19 GMT

I am also having the same issue with my Totalise Account, regardless of whether I use my mailserver (Mailbird) or log in to plusnet webmail.

The error message is

550 <xxxxxx@totalise.co.uk> sender domain rejected (blacklisted by local policy)
xxxxx@totalise.co.uk: 503 need MAIL before RCPT

Re: Cannot send totalise emails

SCW — Mon, 22 Sep 2025 12:32:39 GMT

I'm also having issues with a 25 year old totalise email account. The message i get is: Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties. The server responded: 550 sender domain rejected (blacklisted by local policy)'

Re: Cannot send totalise emails

plusnettony — Mon, 22 Sep 2025 14:26:42 GMT

I understand the issues should now be resolved.

Re: Cannot send totalise emails

Busesandbirds — Mon, 22 Sep 2025 14:32:28 GMT

I've just tried it following your comment and still get the same response, unfortunately.

Re: Cannot send totalise emails

plusnettony — Mon, 22 Sep 2025 14:36:25 GMT

Is this webmail or client?

Re: Cannot send totalise emails

RH64 — Mon, 22 Sep 2025 14:43:33 GMT

This looks to have resolved teh problem. Messages in out box from yesterday have gone and been delivered, I have just sent 2 test emails one from my pc and one from my phone sucessfully.

Thank you for your assistance in this matter.

Re: Cannot send totalise emails

JK33 — Mon, 22 Sep 2025 15:53:16 GMT

Yes, seems to be working now. Thank you!

Re: Cannot send totalise emails

ferg8 — Mon, 22 Sep 2025 16:06:00 GMT

All looks good now, able to send mail again....thanks...

Re: Cannot send totalise emails

Busesandbirds — Mon, 22 Sep 2025 16:20:24 GMT

Appears to be working as normal now - thanks for your help - and everyone for raising the problem!