topic Webmail not responding in Email

Webmail not responding

chris_cgc — Sun, 31 Aug 2025 19:05:11 GMT

Today I have not received any emails since 11am in outlook on any of my devices.

Sending email is OK

Tried to login onto squirrelmail, I get the side panel once logged in but no inbox contents displayed.

So cant see any emails at all.

Re: Webmail not responding

jab1 — Sun, 31 Aug 2025 19:10:30 GMT

@chris_cgc Which 'brand' are using - a Plusnet email account or one of those bought out by Plusnet? Have you by any mischance exceeded the mail storage limit?

Re: Webmail not responding

chris_cgc — Sun, 31 Aug 2025 19:49:12 GMT

This is a free plusnet account inherited from madeasafish some time ago.

Yes I my have exceeded my storage, I have had similar problems in the past.

I usually login to the plusnet basic webmail account for squirrelmail and delete messages manually.

Outlook is set to delete older emails after 7 days and this does not seem to work.

I know that the email account is moving to a new company but this has not yet taken place ?

Re: Webmail not responding

jab1 — Sun, 31 Aug 2025 20:00:38 GMT

So your email address ends '@madasafish'?

I am not 100% certain, but I seem to recall @Townman saying that those accounts have a very small storage limit and once that is exceed, they will not accept any more, but I will let him answer that, and offer his greater expertise on this subject.

The transfer of the email accounts is, AFAIK, paused, but you will be given plenty of notice before action is taken on your account.

Re: Webmail not responding

chris_cgc — Sun, 31 Aug 2025 20:09:45 GMT

Almost, its even older than that "@globalnet.co.uk" which was taken over by madeasafish.

I just logged into squirrelmail again and managed to get an inbox displayed.

Deleted a few messages but its painfully slow and server keeps disconnecting

Re: Webmail not responding

jab1 — Sun, 31 Aug 2025 20:15:31 GMT

OK. I'll leave this for Townman, it is slightly outside my pay-grade as I use the POP3 protocol for my email, and have it set to delete from server on download, so never suffer this issue.

Re: Webmail not responding

chris_cgc — Mon, 01 Sep 2025 12:53:03 GMT

Thanks John for replying so quickly.

I finally resolved my problem.

An irate customer had sent me 65 large photos with completely filled my inbox.

So I deleted these in outlook then deleted the delete folder contents.

I also set outlook to delete server emails after downloading.

Then waited a long while.

I then logged back into webmail squirrel to check , all old emails had been deleted.

Problem solved!

Re: Webmail not responding

jab1 — Mon, 01 Sep 2025 12:55:10 GMT

Glad you sorted it, Chris.

Re: Webmail not responding

Townman — Tue, 02 Sep 2025 09:52:09 GMT

@chris_cgc wrote:

Tried to login onto squirrelmail, I get the side panel once logged in but no inbox contents displayed.

So cant see any emails at all.

Good to know that you have this sorted.

It does though point to the imperative of being fully clear about how one operates their mail service. The later clarification that there is elsewhere an email client which "downloads" from and "deletes" on the server somewhat implies that client is POP3.

In that scenario, logging into the server using webmail (of either flavour) being an IMAP client will indeed see no email on the server, for there is none there to be seen, the POP3 client will have harvested them.

It is understandable how partial information can send folks attempting to help off in the worng direction. The additional information about a massive inbound email affirms the situation: MAAF mailboxes are only 250MB, so it would not take too many hi-res image attachments to create utter mayhem!