topic Re: Can't receive emails on Android phone in Email

Can't receive emails on Android phone

EasyPC — Tue, 26 Aug 2025 09:59:48 GMT

Hi, as from this morning I can't receive emails on my android phone, I can send them ok. I can also send and receive them on my PC. I tried unloading and reloading the app and turned the phone off and back on again to no avail, any suggestions?

Many thanks.

Re: Can't receive emails on Android phone

Townman — Tue, 26 Aug 2025 10:42:33 GMT

Exactly what error codes do you encounter?

Which email brand are you using?

What server settings are you using?

Did you have issues with this the week before last ... and did you manually change root certificates to rectify matters?

Re: Can't receive emails on Android phone

EasyPC — Tue, 26 Aug 2025 11:06:59 GMT

Thanks for reply.

Please be aware I'm not a 'techy' sort of person just a 75 year old pensioner, eg 'root certificates ' mean nothing to me.

No error codes that I am aware of, just the red triangle with exclamation mark, but I did find In settings/operations/logs ConnectionException: Can't open TLS/SSL session, if that helps.

Email brand /? Plusnet

No problems for years until this morning.

Many thanks.

Re: Can't receive emails on Android phone

EasyPC — Tue, 26 Aug 2025 13:20:51 GMT

Solved.

Re: Can't receive emails on Android phone

IMM — Tue, 26 Aug 2025 15:03:23 GMT

@EasyPC I'd be interested to hear what the problem and solution was. Just in case it helps me or others in the future.

Thanks

Ian

Re: Can't receive emails on Android phone

stuck — Tue, 26 Aug 2025 15:23:20 GMT

@EasyPC on any Internet community help forum, not just this Plusnet one, it is generally considered courteous to explain how a problem has been solved. @IMM has explained why, doing so adds to the knowledge base of the community and thus help others.

Re: Can't receive emails on Android phone

EasyPC — Tue, 26 Aug 2025 15:52:43 GMT

I did what I should have done before posting here, just uninstalled my email app (eM_client) and re-installed it. Don't know what the problem was, as I said earlier had no problems for years.

Regards.