topic Re: Plusnet emails refusing to send. in Email

Plusnet emails refusing to send.

smallblueplanet — Sat, 23 Aug 2025 07:21:34 GMT

this morning all of my three email addresses ending @Accountname.plus.com are no longer sending out. I get this error message on my email client:

"[SMTP]Cannot send message ('From' field address '<redacted>@<redacted>.plus.com' not accepted due to the following reason:
"<name@arccountname.plus.com> sender rejected (blacklisted by local policy)
")

Why is this happening?

Thanks.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Plusnet emails refusing to send.

cmon_mary — Sat, 23 Aug 2025 08:06:47 GMT

Me too - same message. Does not matter if I send from iPad or iMac. Everything well up to date by way of updates and whenever this has happened before it is always Plusnet that is the cause.

Re: Plusnet emails refusing to send.

CheviotMare — Sat, 23 Aug 2025 08:37:25 GMT

Morning, you are not alone, same here this morning. Blacklisted.

Re: Plusnet emails refusing to send.

aprapr — Sat, 23 Aug 2025 08:42:45 GMT

... and me.

Plusnet helpline is currently telling me there is a 20-minute wait time, so I kinda guess we are not the only ones affected ?

If any Plusnet staff person reads this, can you maybe respond, please ?

Re: Plusnet emails refusing to send.

smallblueplanet — Sat, 23 Aug 2025 08:46:54 GMT

Thanks everyone. I guess it's a case of sitting back and waiting...

Re: Plusnet emails refusing to send.

keeka — Sat, 23 Aug 2025 09:06:13 GMT

I am also experiencing the FROM reject. I am relaying my own domain via PN alog with an appropriate dns spf.

But I see it also seems to be affecting users sending using their PN FROM address. Are you all sending whilst connected to PN?

I posted to this thread earlier, with some anonymized error msg, but my message was unsuccessful/unapproved.

Hopefully this one makes it through.

Re: Plusnet emails refusing to send.

jab1 — Sat, 23 Aug 2025 09:12:24 GMT

Looks like the SMTP server has thrown a hissy-fit. I get the same error - sending from my xxx.@myaccount.plus.com address.

Here's hoping not all PN's techs aren't on holiday at the same time.

Re: Plusnet emails refusing to send.

jab1 — Sat, 23 Aug 2025 09:58:22 GMT

@MisterW / @Townman - out of interest, is the business aware of this issue?

Re: Plusnet emails refusing to send.

MisterW — Sat, 23 Aug 2025 10:06:29 GMT

I'll escalate it John

I can't send from my static IP either...

Re: Plusnet emails refusing to send.

Townman — Sat, 23 Aug 2025 10:03:08 GMT

@jab1

i have no visibility of awareness. I am looking for a point of engagement but it’s the BH weekend!

Re: Plusnet emails refusing to send.

jab1 — Sat, 23 Aug 2025 10:06:03 GMT

YEP, @Townman - These 'hiccups' always seem to occur at the most inconvenient times. 😁

Re: Plusnet emails refusing to send.

aprapr — Sat, 23 Aug 2025 10:09:34 GMT

I have been getting the exact same message for 2 hours now, that call wait times are 20 minutes, so I now have a strong feeling of being ignored/everyone off on their long weekend. Escalation will be a good idea, provided (I guess) your escalatee [?] is at their desk.

Re: Plusnet emails refusing to send.

jab1 — Sat, 23 Aug 2025 10:13:03 GMT

@aprapr Now one of the SU's has awareness of this issue, they will do their best. But as has been stated, it is the Bank Holiday weekend, so staff will be a little thinner on the ground.

Re: Plusnet emails refusing to send.

412Griff — Sat, 23 Aug 2025 10:16:59 GMT

Have exactly the same problem. Not great when you are told you are 'blacklisted'. Same problem on all my three accounts.

Re: Plusnet emails refusing to send.

Townman — Sat, 23 Aug 2025 10:57:48 GMT

Well that is unfortunate - I hoped that sending via webmail might mitigate the issue - it does not!

Re: Plusnet emails refusing to send.

PeterB1 — Sat, 23 Aug 2025 11:01:38 GMT

For info @Townman I've been trying from webmail, Outlook and IPhone Mail app. Blacklisted on all of them

Re: Plusnet emails refusing to send.

Helpm3 — Sat, 23 Aug 2025 11:05:56 GMT

I'm getting exactly the same problem. Fine late last night. This morning, blacklisted.

I've tried different devices and different email addresses on the same Plusnet account but no joy. Incoming seems to be OK. I hope Plusnet can fix it as I'm not technical.

Re: Plusnet emails refusing to send.

jab1 — Sat, 23 Aug 2025 11:12:09 GMT

@Helpm3 They will fix it - but note it is the BH weekend, so....

Re: Plusnet emails refusing to send.

paulgormley — Sat, 23 Aug 2025 11:25:36 GMT

Have same issue

Re: Plusnet emails refusing to send.

jab1 — Sat, 23 Aug 2025 11:26:35 GMT

@paulgormley Everyone has!