topic Re: Can't send emails. Who do I contact? in Email

Can't send emails. Who do I contact?

WearingPurple — Sat, 23 Aug 2025 10:14:47 GMT

Neither me nor my OH can send emails this a.m. OH is a PN user too and can't send email to my PN email address. I've no idea if I've been migrated to Greenby yet. Who am I meant to contact with email probs? I'm not a techie so I need reply without jargon etc. Thanks

Re: Can't send emails. Who do I contact?

MisterW — Sat, 23 Aug 2025 10:17:20 GMT

Its being discussed here https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2017953#M52063

Re: Can't send emails. Who do I contact?

jab1 — Sat, 23 Aug 2025 10:18:13 GMT

@WearingPurple This issue has already been flagged- see https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2017914#M52039 . It has nothing to do with moving - it is a system fault.

Re: Can't send emails. Who do I contact?

Townman — Sat, 23 Aug 2025 10:31:36 GMT

You’ve not specified which mail service. That dictates who you contact. Mail is technical so you’ll need to become familiar with the associated terminology.

There is an existing thread discussing *.plus.com email service, which most certainly is not yet with Greenby. Who do you contact - the usual Plusnet support centre.

Re: Can't send emails. Who do I contact?

Richiebee — Sat, 23 Aug 2025 10:44:09 GMT

I'm having same 'Blacklisted by local policy' notification whenever I try to send - the account just received Plusnet's confirmation email OK, though. Problem arose out-of-the-blue, as every post here states, though I read now that my address may be on some spam-listing somewhere? As I have stuff to do, it really is a pain. Any help gratefully received.

Re: Can't send emails. Who do I contact?

jab1 — Sat, 23 Aug 2025 10:47:04 GMT

@Richiebee The issue has been reported. Ignore the erroneous 'black-listing' idea.

Re: Can't send emails. Who do I contact?

Richiebee — Sat, 23 Aug 2025 10:53:47 GMT

Thanks for this. Truly hope they sort it out ASAP.

Re: Can't send emails. Who do I contact?

Baldrick1 — Sat, 23 Aug 2025 14:33:43 GMT

Moderator's note:

Topic locked as the problem is resolved. Any further comments should be added to this related topic:

https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2018064#M52122