topic Re: Keeping force9 email when ending plusnet subscription in Email

Keeping force9 email when ending plusnet subscription

Jollyolly — Mon, 04 Aug 2025 20:56:13 GMT

I’m changing my broadband from Plusnet to Fusion fibre at the end of the month. I have been with plusnet since the beginning when they were Force9. I am Only changing because the copper BT line to my house is constantly failing and I will have a new fibre connection to my router. I was assured by both Fusion Fibre and Plusnet that I would be able to keep my Force9 email before I signed up. Today I was told by Plusnet that this is not the case and my email will be terminated. This is a potential disaster for me and I wouldn’t have changed providers if I had been told this before. It also doesn’t fit with some of the threads I have been reading here. Any advice here would be greatly appreciated. Many thanks, Ollie

Re: Keeping force9 email when ending plusnet subscription

bmc — Mon, 04 Aug 2025 21:04:17 GMT

@Jollyolly

Is it too late to cancel your new contract with alternative ISP?

It's unfortunate timing - PN are in the process of moving email to a third party supplier but it's being done in batches. If your email hasn't been migrated yet then yes you will lose it by leaving,

If it has been migrated (or once it's been moved) then you can leave PN and keep your email for £15 a year with Greenby.

Brian

Re: Keeping force9 email when ending plusnet subscription

outcast — Mon, 04 Aug 2025 21:13:15 GMT

@Jollyolly wrote:

I was assured by ... Plusnet that I would be able to keep my Force9 email before I signed up

Given that Plusnet have misinformed you,

I wonder if @dave has the means to priority migrate your email over to Greenby before your Plusnet account disappears ?

@Jollyolly what is your last day with Plusnet ?

Re: Keeping force9 email when ending plusnet subscription

outcast — Mon, 04 Aug 2025 21:19:36 GMT

Plan B -

You could go ahead with the AltNet installing your FTTH line and service,

and NOT cancel your Plusnet account, until your email has been safely migrated over to Greenby.

You would be paying for two broadband services for the overlap period, but at least you wouldn't lose your Force9 email.

Hopefully the email migration to Greenby will be done in a few months.

Re: Keeping force9 email when ending plusnet subscription

outcast — Mon, 04 Aug 2025 22:04:02 GMT

@Townman

you seem to have some inside knowledge on the Greenby email migration,

do you have any idea when Force9 email accounts are due to move ?

or other suggestion that might help @Jollyolly ?

Re: Keeping force9 email when ending plusnet subscription

Townman — Mon, 04 Aug 2025 22:20:01 GMT

There is no available micro timeline for the different user cohorts. They are being delivered in phases, by brand and differing usage patterns. Individual users will get notified at the time that’s their turn. There’s 100s of thousands to do.

You have already offered the most pragmatic advice - get the new service from the alt net and keep the Plusnet service going until the email has migrated.

That said, this is a Force9 service … I will ask how tightly that is linked to a current broadband account.

Re: Keeping force9 email when ending plusnet subscription

Jollyolly — Tue, 05 Aug 2025 07:45:06 GMT

Hi, thanks for your input. Subscription ends 1st September

Re: Keeping force9 email when ending plusnet subscription

Jollyolly — Tue, 05 Aug 2025 07:48:13 GMT

When I first discussed this with plusnet I was told that if it was a Plusnet email I would have to pay £15 per annum. However as it was a Force 9 email it would be free. I was also told that I had given them sufficient time to organise this.

Re: Keeping force9 email when ending plusnet subscription

bmc — Tue, 05 Aug 2025 08:27:21 GMT

@Jollyolly

If you are a PN customer you get two years free service from migration but after that, or if you leave, it's £15 a year.

Brian

Re: Keeping force9 email when ending plusnet subscription

Baldrick1 — Tue, 05 Aug 2025 08:47:34 GMT

@Jollyolly wrote:
…..It also doesn’t fit with some of the threads I have been reading here. Any advice here would be greatly appreciated.

I fear that you have read posts out of context. Is it too late to cancel the move? In a.few months the situation will be totally different. Once the migration is completed you can leave and pay £15 per year to keep your email address. If you leave at the end of the month then I’m afraid that the email service will cease and, assuming that you use IMAP, all your past emails stored on Plusnet’s servers will be immediately deleted.

Re: Keeping force9 email when ending plusnet subscription

dave — Tue, 05 Aug 2025 09:10:46 GMT

@Jollyolly quick question, do you use your Force9 webspace at all?

Re: Keeping force9 email when ending plusnet subscription

Jollyolly — Tue, 05 Aug 2025 10:34:27 GMT

Hi, all I use is my force 9 email address

Re: Keeping force9 email when ending plusnet subscription

outcast — Tue, 05 Aug 2025 10:47:39 GMT

As you are only using email, that will make it easier if @dave is able to help.

Re: Keeping force9 email when ending plusnet subscription

dave — Tue, 05 Aug 2025 11:11:52 GMT

Thanks, I'm on holiday for the next couple of weeks but I've put a reminder in to have a look on 27th August if that's OK.

Re: Keeping force9 email when ending plusnet subscription

outcast — Tue, 05 Aug 2025 11:20:24 GMT

@dave

Wednesday 27th August is a bit close to @Jollyolly 's Plusnet account closure date of Monday 1st September,

is there anyone else who could help ?, or are you confident something could be achieved those last couple of days ?

Re: Keeping force9 email when ending plusnet subscription

dave — Tue, 05 Aug 2025 11:48:43 GMT

I've got 2 options, one of them we've done before many times so while it's close it should be OK.

Re: Keeping force9 email when ending plusnet subscription

outcast — Tue, 05 Aug 2025 11:51:29 GMT

@dave thanks, hope you have a great holiday ! 😎

Re: Keeping force9 email when ending plusnet subscription

Jollyolly — Tue, 05 Aug 2025 12:45:44 GMT

You guys are great! Is there anything I need to do to ensure a successful resolution?

Re: Keeping force9 email when ending plusnet subscription

Jollyolly — Tue, 05 Aug 2025 12:47:20 GMT

Also, how will I know that my email account will be preserved? Thanks , Ollie

Re: Keeping force9 email when ending plusnet subscription

outcast — Tue, 05 Aug 2025 12:50:32 GMT

@Jollyolly wrote:

Is there anything I need to do to ensure a successful resolution?

If were you, figure out how to make a local backup of your existing emails, just in case the worst happens.