topic Re: Email login problem in Email

Email login problem

ScottyKernow — Thu, 31 Jul 2025 19:59:35 GMT

Hi all, looking for some advice

Have been using my plusnet email address for years with no problem, in the last couple of days I cannot sign in (from my phone) through the samsung email app

If I goto webmail I can log in and see my emails etc

I have checked the settings as stated by Plusnet (BTW they haven't changed)

Is anyone else having the same problem?

As the emails are in the middle of changing servers is it likely this is the issue?

Thanks for any help

Re: Email login problem

jab1 — Thu, 31 Jul 2025 20:10:53 GMT

@ScottyKernow As you can sign into webmail, but not on your phone, I would suspect the phone, personally.

The move to Greenby has nothing to do with it.

Re: Email login problem

ScottyKernow — Thu, 31 Jul 2025 20:39:31 GMT

Thanks for the reply, appreciate it

Have tried logging in from my tablet with same problem, also if I try a different email client

The webmail login only uses username/password so I know these are correct

As its been working so long I still feel its a change in the login settings...

Re: Email login problem

jab1 — Thu, 31 Jul 2025 20:46:25 GMT

I can't see it being a change in the login settings, otherwise we would be seeing more reports. What actually happens when you try to log in?

Re: Email login problem

MisterW — Fri, 01 Aug 2025 06:11:10 GMT

@ScottyKernow can you try the Email connection diagnostics as described here https://community.plus.net/t5/Email/Diagnosing-email-server-connectivity-issues-the-guide/m-p/2007952#M49701 please and report the results

Re: Email login problem

Townman — Fri, 01 Aug 2025 08:02:25 GMT

The diagnostics might be difficult to use (if not impossible) on tablets / phone.

What would help is to know which email brand, the configuration (POP3 / IMAP), logon credentials method (account or email address) and finally being on or off the Plusnet network.

Re: Email login problem

ScottyKernow — Fri, 01 Aug 2025 12:33:43 GMT

All now seems to be working

having had a bit of spare time, i thought i would try a few things including logging in from my PC

I found it was down to the password (which i have been using for years)

if i use my OLD password it works

Don't understand it, nothing has changed for ages!

Appreciate all your help guys