topic Re: Move to Greenby . Any news. What is the latest situation. in Email

Email stopped working

nickvale — Thu, 10 Jul 2025 14:41:16 GMT

I’ve just had my plusnet email sending stop working on all my platforms including webmail, tho I can receive ok (for the moment). Called support and they’ve just told me I need to move to new provider. I was under the impression I would be migrated, but I’ve had no recent email about my account. Does anyone know what’s happening? It’s a it of a nightmare as I’m on holiday atm and haven’t got access to my main computer!#

Moderator's note(s):

Six posts moved from https://community.plus.net/t5/Email/Move-to-Greenby-Any-news-What-is-the-latest-situation/m-p/2012723#M50527 to their own topic and title changed.

Re: Move to Greenby . Any news. What is the latest situation.

jab1 — Tue, 08 Jul 2025 19:57:16 GMT

@nickvale That sounds a little strange. Have you had any notification - like about 60 days ago - of the transfer to Greenby?

AIUI, customer support have had no guidance on this subject, so the 'move to a new provider' suggestion sounds like an off-the-cuff'/uniformed suggestion.

Re: Move to Greenby . Any news. What is the latest situation.

nickvale — Tue, 08 Jul 2025 20:18:48 GMT

Thanks for the reply, but I’m pretty sure I’ve had nothing sent to me about a migration recently. All very annoying.

Re: Move to Greenby . Any news. What is the latest situation.

jab1 — Tue, 08 Jul 2025 20:24:04 GMT

As I said, the initial communication is sent 60 days prior to your scheduled move - giving you a planned move date and a link to a FAQs list.

Re: Move to Greenby . Any news. What is the latest situation.

Townman — Tue, 08 Jul 2025 21:09:42 GMT

@nickvale

You have received bad advice - I will escalate your reported experience.

Sending mail to Gmail users at the moment is a nightmare due to unknown Gmail hindrances. See the appropriate thread. If your issue is to anywhere, from abroad then I would suspect email settings / connection reputation. Try running the email server connection diagnostics using the link below.

Please start your own topic to report the results, your issue has no relevance to communication about migration to Greenby being discussed on this thread.

Re: Move to Greenby . Any news. What is the latest situation.

nickvale — Wed, 09 Jul 2025 06:33:25 GMT

Thanks for that, but as I’m away I’m running iPad and android, which don’t seem to be supported by the diagnostics. I’m not really abroad though (well, in Wales), and email seemed fine until about 5pm yesterday when I tried to send one from my android email client and it disconnected me, and wouldn’t reconnect as it didn’t recognise username or password. On iPad I can still receive, but can’t send as I get ‘cannot send mail the username or password for SMTP:(my id)@(my id).plusnet.com@relay.plus.net is incorrect.’ Any help gratefully received. I’ll be home tomorrow and will investigate further then.