topic Re: Metronet Webmail - No Emails in Email

Metronet Webmail - No Emails

jamroom — Thu, 19 Jun 2025 17:23:31 GMT

Hi folks

My Metronet email was fine yesterday, but when checking this evening, there was nothing to download to my PC via my Mailwasher app. Logged on to the webmail to check and there was nothing there either. I get multiple emails per day, not least from my Bandcamp subscription, and there have been plenty of notifications today, so there's something wrong..

What has happened?

Still haven't received an email from Greenby. Getting concerned that I might be going to miss a load of mail.

Thanks.

Re: Metronet Webmail - No Emails

latchy9 — Thu, 19 Jun 2025 19:11:01 GMT

I'm having EXACTLY this problem.

Fine yesterday, nothing today.

When I send to my metronet account from gmail I get the following message...

Address not found

Your message wasn't delivered to gareth@metronet.co.uk because the address couldn't be found or is unable to receive email.

The response from the remote server was:

550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table

Re: Metronet Webmail - No Emails

plusnettony — Thu, 19 Jun 2025 19:30:39 GMT

A couple of others have raised issues which I've logged. I hope to have news soon for you.

Re: Metronet Webmail - No Emails

jamroom — Fri, 20 Jun 2025 13:16:34 GMT

Update - this seems to have been resolved, as i have just checked my email and there's one from last night at 19:47, though clearly anything sent to me earlier than that is lost.

Re: Metronet Webmail - No Emails

latchy9 — Fri, 20 Jun 2025 13:36:16 GMT

Ditto.

I assume it's too much to hope that any missing emails would have been captured?

Re: Metronet Webmail - No Emails

plusnettony — Fri, 20 Jun 2025 13:44:11 GMT

The Metronet issue was resolved yesterday evening.

Unfortunately, they bounced so no emails sent for the duration of the outage will come through. However, as they bounced, the people sending you email will at least know you've not got them.

Re: Metronet Webmail - No Emails

latchy9 — Fri, 20 Jun 2025 16:43:49 GMT

I'm getting inbound mail, but I've discovered that I can't send email so I think there's still a problem...

My mistake...it just took it's time sending...